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2024 Education Industry Changes: How Lenders Can Adapt to Changing Customer Needs
The education sphere is abuzz in response to recent changes to student loan forgiveness policies, leaving lenders and borrowers alike spinning. Never fear—LiveVox is no stranger to these kinds of shake ups. Table of contentsDigital transformation in education financingEmpathy is importantSo...
2024 Education Industry Changes: How Lenders Can Adapt to Changing Customer Needs
The education sphere is abuzz in response to recent changes to student loan forgiveness policies, leaving lenders and borrowers alike spinning. Never fear—LiveVox is no stranger to these kinds of shake ups. Table of contentsDigital transformation in education financingEmpathy is importantSo...
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5 Business Text Messaging Mistakes and How to Avoid Them
Many business prefer to communicate with others via business text messaging. It’s fast, simple, and straight to the point....
LiveVox CX Reflex Episode 1: It’s A Whole New World For Contact Center Agents
Sheri Greenhaus, managing partner of the CrmXchange, explains why you need to invest in your agent experience in this episode of the CX Reflex.
Top 5 Tips to Hacker-Proof Your IVR Payment System
An IVR payment system allows companies to offer customers an alternative way to make a payment, especially when they may not feel comfortable giving their credit card or bank information to an agent over the phone. Despite this extra layer of security, many consumers are still hesitant to divulge their financial information over the phone using IVR.
Essential Call Center Phone System Features
Call center software helps organizations control costs, develop agents, monitor and enhance the customer experience, maintain...
Customer Service for Different Generations
Understanding the intricacies of customer identity is the linchpin of successful personalization in the contact center. If...
4 Outbound Dialer Types and When to Use Them
An outbound dialer is a software or cloud-based solution that allows your contact center to make outgoing calls. Outbound dialing systems help your agents expedite and automate the outbound calling, increasing efficiency and output.
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