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The Latest Trends And Thought Leadership For Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

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What are the Keys to Hiring (and Retaining) Top Customer Service Talent?

What are the Keys to Hiring (and Retaining) Top Customer Service Talent?

Customer service representatives are the frontline touchpoint for your company. It is important to hire and retain agents that deliver the right tone as well as great customer service. During every interaction with customers, agents have the responsibility to create positive outcomes by tuning in...

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