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The Top Challenges for Fintechs in 2023/2024
Fintech funding set a record in the U.S. in 2024, securing investments of nearly $60 billion. Over the last decade we’ve watched fintech startups grow up before our eyes, evolving from disruptive outsiders to industry mainstays known for their ability to leverage technology to outperform and...
The Top Challenges for Fintechs in 2023/2024
Fintech funding set a record in the U.S. in 2024, securing investments of nearly $60 billion. Over the last decade we’ve watched fintech startups grow up before our eyes, evolving from disruptive outsiders to industry mainstays known for their ability to leverage technology to outperform and...
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Frost Radar™ Names LiveVox An Innovation & Growth Leader In 2022 Report
LiveVox has been recognized as a 2022 Frost Radar™ North American Enterprise Cloud Contact Center Market Leader, demonstrating...
Contact Centers and IT Must Partner for Transformation: Starting with the Agent Desktop
CIOs are feeling the heat to deploy digital technologies faster to stay ahead of the competition. As companies strive to create...
What is the Best SMS Marketing Platform for Generating Inbound Leads?
Most marketers will tell you that one of their biggest struggles is getting customers to respond to their sms marketing platform.
What’s the Best Call Center Software for Enterprise Contact Centers?
Table of contentsCall center software must have featuresCompatibility with third-party applicationsOmnichannel featuresIVRAuto...
Utilizing AI for Workforce Management in Contact Centers
Workforce management (WFM) is a set of institutional processes an organization uses to maximize employees’ productivity and performance. It revolves largely around scheduling, with the goal of optimizing labor distribution to accomplish the necessary tasks in the right amount of time. In simpler terms, WFM helps teams get the job done with the exact number of workers needed–no more, no less.
IVR Phone Systems: Pricing, Comparison, and Benefits
Some of most customers’ least favorite parts of doing business with a company include calling them and being put on hold for long periods of time, ultra-sensitive voice response prompts set off by the neighbor’s dog barking, and getting routed to the wrong department after an hour of being on hold.
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