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Compliance
Check out all the insights and innovations happening in compliance.
3 Risk Mitigation Tips for a Better Outbound Strategy
Successful outbound campaigns are measured by the number of closures achieved. The higher the connection rate, the better. More connections mean more opportunities. But, the quality of the connection is more important than quantity. A good outbound strategy seeks to know the customer before...
How Being Proactive Eliminates Costs & Maintains Compliance
Compliance regulations have ballooned in recent years, leaving companies exposed to potential litigation at every turn and having to continuously train and monitor agents. Worse yet, the increased scrutiny places added pressure on agents to remember and comply with regulations when their primary...
Cloud Security Basics & Best Practices for the Contact Center
As more organizations shift their contact center to work from home or a hybridized model, the importance of cloud security becomes increasingly apparent. The cloud is indispensable when it comes to creating a successful contact center in a work from home environment. It gives agents access to data...
How LiveVox Can Help with the New CFPB Debt Collection Rules
New requirements from the CFPB, published in October 2020 and December 2020, are designed to address concerns about debt collection communications. These rules apply to calling customers, but now for the first time ever, the CFPB has also issued rules around email and SMS. The first part of the...
What You Need to Do About the New CFPB Debt Collection Rules
New requirements from the CFPB, published in October 2020 and December 2020, are designed to address concerns about debt collection communications. These rules apply to calling customers, but now for the first time ever, the CFPB has also issued rules around email and SMS. The first part of the...
How the New CFPB Debt Collection Rules Could Impact Your Operations
New requirements from the CFPB, published in October 2020 and December 2020, are designed to address concerns about debt collection communications. These rules apply to calling customers, but now for the first time ever, the CFPB has also issued rules around email and SMS. The first part of the...
What Are the New CFPB Rules For Debt Collection?
New requirements from the CFPB, published in October 2020 and December 2020, are designed to address concerns about debt collection communications. These rules apply to calling customers, but now for the first time ever, the CFPB has also issued rules around email and SMS. The first part of the...
New Report: Ahead of STIR/SHAKEN, Few Contact Center Leaders Feel Prepared
In an effort to learn about the robocall risk mitigation strategies organizations have or plan to enact in preparation for STIR/SHAKEN, LiveVox surveyed over 300 contact center professionals at the C-suite, VP, Director, and Manager levels to gauge their understanding of the upcoming June 2021 FCC...
Best Practices for STIR/SHAKEN Implementation
With the FCC’s June 30, 2021 deadline for STIR/SHAKEN implementation approaching faster than we all think, this new standard should be top of mind for operators of outbound call centers. To help, we’ve put together a new free eBook that breaks down what STIR/SHAKEN is, how the new rules impact...
How Will STIR/SHAKEN Impact Your Operations?
With the FCC’s June 30, 2021 deadline for STIR/SHAKEN implementation approaching faster than we all think, this new standard should be top of mind for operators of outbound call centers. To help, we’ve put together a new free eBook that breaks down what STIR/SHAKEN is, how the new rules impact...
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About LiveVox
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.
To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.
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