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Compliance
Check out all the insights and innovations happening in compliance.
What Do You Need to Do About STIR/SHAKEN?
With the FCC’s June 30, 2021 deadline for STIR/SHAKEN implementation approaching faster than we all think, this new standard should be top of mind for operators of outbound call centers. To help, we’ve put together a new free eBook that breaks down what STIR/SHAKEN is, how the new rules impact...
What is STIR/SHAKEN and How Does It Work?
With the FCC’s June 30, 2021 deadline for STIR/SHAKEN implementation approaching faster than we all think, this new standard should be top of mind for operators of outbound call centers. To help, we’ve put together a new free eBook that breaks down what STIR/SHAKEN is, how the new rules impact...
![[Webinar] STIR/SHAKEN is Shaking Up the Contact Industry: Everything You Should Know about the FCC’s New Requirements](https://livevox.com/wp-content/uploads/2020/12/121020_Blog_Stir-Shaken.jpg)
[Webinar] STIR/SHAKEN is Shaking Up the Contact Industry: Everything You Should Know about the FCC’s New Requirements
The FCC’s June 30, 2021 deadline will be here before we know it so STIR/SHAKEN & call blocking are top of mind for many contact center and customer experience leaders. In case you missed it last Thursday, we hosted legal expert Michele Schuster and some of our own operations experts for an...
![[Webinar] CFPB Final Debt Collection Rule & What it Means for Financial Services](https://livevox.com/wp-content/uploads/2020/11/blogImage-11-18-webinar.jpg)
[Webinar] CFPB Final Debt Collection Rule & What it Means for Financial Services
Watch the on-demand webinar about the latest CFPB ruling. Learn how the new mandates impact debt collection and download the presentation deck here. https://www.youtube.com/watch?v=A7uRkIMArn0&feature=youtu.be See the full transcript below. Full Transcript Lindsay Shelby:...
New Report — The 3 C’s: CX, Channels, and Compliance
Get the Free Report In August 2020, LiveVox surveyed contact center professionals at the C-suite, VP, Director, and Manager levels to understand what their strategic priorities are right now, where they’re headed in the future, and what roles customer experience, non-voice channels, and compliance...
The Whole World is On Pause because of COVID-19 – Including Some Parts of the TCPA
COVID-19 and the corresponding shelter in place orders have left many patients avoiding doctor visits. As a result, the hospital's supporting patient service contact centers must be even more proficient at establishing timely communication channels. A large part of that effort involves greater...
The Supreme Court Just Weighed in on the TCPA
The Case In Barr v. American Association of Political Consultants, a group of political organizations and polling institutions challenged the constitutionality of a 2015 amendment to the TCPA. The 2015 amendment allowed the use of an auto-dialer to collect on government-backed debt. ...
FAQ: What You Need to Know to Apply for a Small Business Loan Under the CARES Act
How the CARES Act Can Help Small Business Owners 4/16/2020 UPDATE: as of today, the cap for the small business coronavirus stimulus has been reached. A second round of funding is currently under consideration. The recent Coronavirus, Relief, and Economic Security (CARES) Act signed into law a...
Healthcare: 5 Ways to Know It’s Time to Update your Contact Center Platform
Ways to Know It's Time to Update your Contact Center Platform ER doctors and paramedics keep in mind that they meet patients on one of the worst days of the person’s life. This isn’t always true for patients who contact their healthcare organization, but regardless of how serious their problem,...
Financial Services: 5 Signs It’s Time to Update your Contact Center Software
Financial services institutions are already struggling to match the customer service fintech is offering. Meanwhile, Apple offers a credit card that takes the whole industry into the next era of fintech. For example, if you have an Apple card and don’t recognize a charge, the place of...
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LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.
To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.
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