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Artificial Intelligence

Check out all the insights and innovations happening in artificial intelligence.

5 AI Misconceptions, Debunked

5 AI Misconceptions, Debunked

Whether or not you realize it, artificial intelligence has become a ubiquitous part of our everyday lives. We use it to schedule appointments, send emails and protect our bank accounts from hackers. It fights fake news on social media, introduces us to products we’re likely to enjoy and even parks...

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The Pathway to Accelerating AI Adoption: Empowering the People

The Pathway to Accelerating AI Adoption: Empowering the People

Last month, I wrote in The Pathway to Accelerating AI Adoption that the number of scarce resources necessary to apply AI to a single task was, in my humble opinion, the biggest inhibitor to AI becoming more ubiquitous. I shared how Google Research has introduced a high-level architecture for tackling some of the major limitations constraining broader AI applicability, and this line of research by Google and others is going to be critical for many companies to begin meaningfully adopting AI and machine learning at scale.

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Call Center Trend Predictions: It’s All About Solving Your Data Problem with AI in 2022

Call Center Trend Predictions: It’s All About Solving Your Data Problem with AI in 2022

Consumers don’t just want excellent customer service; they demand it. The pandemic has undoubtedly sped the digitalization of business, and with that, customer expectations have heightened. The driving motivation to adopt artificial intelligence in call centers is to improve customer service. Customer experience is now a higher priority than cost reduction.

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