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Compliance

Check out all the insights and innovations happening in compliance.

Contact Center Compliance FAQ: What You Need to Know

Contact Center Compliance FAQ: What You Need to Know

Contact center compliance is the process of making sure your contact center meets the regulations put in place by governing bodies. Failure to comply with regulations can result in fines and other penalties, so it's important that your contact center operations are in line with industry...

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Guide to Cell Phone Blacklist Compliance (2022 Update)

Guide to Cell Phone Blacklist Compliance (2022 Update)

Over the last few months, the apparent acceleration in the adoption of cell phone blacklist services and applications has caught the attention of contact center leaders. The concern over blacklists is understandable since a blacklisted number could make it more complicated to reach a customer....

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What is the TRACED Act?

What is the TRACED Act?

Signed into national law at the end of 2019, the TRACED Act gives consumers greater protection from unwanted solicitations by phone and text message. It also gives law enforcement agencies greater capabilities to pursue and punish those who violate the rules regarding robocalling.  Table of...

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3 Risk Mitigation Tips for a Better Outbound Strategy

3 Risk Mitigation Tips for a Better Outbound Strategy

Successful outbound campaigns are measured by the number of closures achieved. The higher the connection rate, the better. More connections mean more opportunities. But, the quality of the connection is more important than quantity. A good outbound strategy seeks to know the customer before...

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How Being Proactive Eliminates Costs & Maintains Compliance

How Being Proactive Eliminates Costs & Maintains Compliance

Compliance regulations have ballooned in recent years, leaving companies exposed to potential litigation at every turn and having to continuously train and monitor agents. Worse yet, the increased scrutiny places added pressure on agents to remember and comply with regulations when their primary...

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.