Resources | Blog
Compliance
Check out all the insights and innovations happening in compliance.
Guide to Cell Phone Blacklist Compliance (2024 Update)
Over the last few months, the apparent acceleration in the adoption of cell phone blacklist services and applications has caught the attention of contact center leaders. The concern over blacklists is understandable since a blacklisted number could make it more complicated to reach a customer....
Ensuring Compliance in the Education Sector’s Customer Experience
In today's rapidly evolving world, the education sector is embracing technology and innovative solutions to enhance the learning experience for students and educators alike. Table of contentsUnderstanding the Regulatory LandscapeTransparency and ConsentData Security and PrivacyAccessibility and...
What Does the Sixth Circuit Decision on the TCPA Autodialer Definition Mean?
Table of contentsThe ContextThe CaseWill You Be Impacted?Is Anyone Above the Fray?FAQs The Context The TCPA defines ATDS as “equipment which has the capacity – (A) to store or produce telephone numbers to be called, using a random or sequential number generator; and (B) to dial such...
Contact Center Compliance Controls
Contact center compliance isn’t a nice-to-have. It’s a must have. Rules seem to be ever-changing. Increased litigation is happening as a result. The prospect of rising fines is a very real possibility and a problem you never want to be dealing with. And with more agents working remotely than ever before, maintaining compliance can be even more challenging.
Call Center Speech Analytics: Benefits for Remote Workforce
What are the benefits of call center speech analytics when managing a remote workforce? Here are our top tips and considerations Contact centers currently managing their workforces remotely face a myriad of challenges around agent performance, quality, and compliance. When deployed properly and...
How to Improve IVR Customer Service
When executed well, IVR customer service can help more of your customers self-resolve issues and enable your agents to better handle every call they receive. When done poorly, however, it can leave your customers more frustrated than when they called in the first place. Getting IVR right the first time can sometimes mean the difference between losing a customer for a life or a lifetime of loyalty.
BPO Regulations to Watch Right Now
In the ever-evolving realm of business process outsourcing (BPO), compliance with a multitude of regulations has become a non-negotiable aspect. As the BPO industry continues to grow, so does the complexity of compliance frameworks that shape its operations. To thrive in this competitive...
Insights From Capitol Hill: What’s Next for the TCPA and CFPB
The following is a summary of the opinions and observations of Mark Mallah, General Counsel, LiveVox Inc.; Joann Needleman, Attorney, Clark Hill PLLC; and Ryan Thurman, Director of Sales, Contact Center Compliance. Together they discussed what's next for the TCPA and CFPB in regards to changes in...
5 Business Text Messaging Mistakes and How to Avoid Them
Many business prefer to communicate with others via business text messaging. It’s fast, simple, and straight to the point. Businesses understand that many of their customers would rather use texting to reach out for support. As a result, omnichannel contact centers have incorporated texting into...
4 Outbound Dialer Types and When to Use Them
An outbound dialer is a software or cloud-based solution that allows your contact center to make outgoing calls. Outbound dialing systems help your agents expedite and automate the outbound calling, increasing efficiency and output.
Subscribe to LiveVox Insights
Keep Up-To-Date on the Latest Contact Center News
Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.
About LiveVox
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.
To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
