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Compliance

Check out all the insights and innovations happening in compliance.

3 Risk Mitigation Tips for a Better Outbound Strategy

3 Risk Mitigation Tips for a Better Outbound Strategy

Successful outbound campaigns are measured by the number of closures achieved. The higher the connection rate, the better. More connections mean more opportunities. But, the quality of the connection is more important than quantity. A good outbound strategy seeks to know the customer before...

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How Being Proactive Eliminates Costs & Maintains Compliance

How Being Proactive Eliminates Costs & Maintains Compliance

Compliance regulations have ballooned in recent years, leaving companies exposed to potential litigation at every turn and having to continuously train and monitor agents. Worse yet, the increased scrutiny places added pressure on agents to remember and comply with regulations when their primary...

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4 Outbound Dialer Types and When to Use Them

4 Outbound Dialer Types and When to Use Them

What is an outbound dialer? An outbound dialer is a software or cloud-based solution that allows your contact center to make outgoing calls. Outbound dialing systems help your agents expedite and automate the outbound calling, increasing efficiency and output. Depending on the efficiencies you’re...

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How LiveVox Can Help with the New CFPB Debt Collection Rules

How LiveVox Can Help with the New CFPB Debt Collection Rules

New requirements from the CFPB, published in October 2020 and December 2020, are designed to address concerns about debt collection communications. These rules apply to calling customers, but now for the first time ever, the CFPB has also issued rules around email and SMS. The first part of the...

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What You Need to Do About the New CFPB Debt Collection Rules

What You Need to Do About the New CFPB Debt Collection Rules

New requirements from the CFPB, published in October 2020 and December 2020, are designed to address concerns about debt collection communications. These rules apply to calling customers, but now for the first time ever, the CFPB has also issued rules around email and SMS. The first part of the...

read more
What Are the New CFPB Rules For Debt Collection?

What Are the New CFPB Rules For Debt Collection?

New requirements from the CFPB, published in October 2020 and December 2020, are designed to address concerns about debt collection communications. These rules apply to calling customers, but now for the first time ever, the CFPB has also issued rules around email and SMS. The first part of the...

read more

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.