Resources | Blog
Compliance
Check out all the insights and innovations happening in compliance.
The CFPB Answers Key Questions on Texting in Debt Collections
On January 19, 2023, LiveVox welcomed the CFPB's Debt Collections Sr. Program Manager, Gandhi Eswaramoorthy, to a roundtable discussion about the use of SMS in Collections. This discussion took place just over a year since the Bureau’s Reg. F rules went into effect. Table of contentsWhat is...
Contact Center Compliance FAQ: What You Need to Know
Contact center compliance is the process of making sure your contact center meets the regulations put in place by governing bodies. Failure to comply with regulations can result in fines and other penalties, so it's important that your contact center operations are in line with industry...
Contact Center Compliance Tools Overview
Compliance tools within the contact center include features such as contact attempt control and consent management that prevent call centers from breaking federal regulations.
An Overview of Outbound Call Center Compliance
As outbound call centers continue to grow in popularity, it is more important than ever to ensure that your center is compliant with all applicable regulations.
Lead Generation: Where Compliance Meets Conversion in Your Call Center
LiveVox offers powerful lead generation and compliance tools that help businesses of all sizes capture and qualify leads.
On-Demand Webinar: Extracting More Value with AI For Debt Collection
Artificial Intelligence (AI) is changing the way debt collectors operate. From standardizing interactions with customers, to 24/7 availability, to analyzing conversations that provide valuable compliance protections, AI is the new necessity for improving accuracy and speed in accounts recovery management.
What is an Automatic Call Distribution (ACD) Solution?
Table of contents Automatic call distribution, explained What is a cloud-based ACD solution? ACD solution vs. IVR Types of ACD routing methods Naturally, when customers call into your business they want to be routed to the correct person on the first try. Getting shuffled around from one person to...
What is the TRACED Act?
Signed into national law at the end of 2019, the TRACED Act gives consumers greater protection from unwanted solicitations by phone and text message. It also gives law enforcement agencies greater capabilities to pursue and punish those who violate the rules regarding robocalling. Table of...
The 4 C’s to Comply with New CFPB Guidelines: Control, Consent, Capture, Coaching
Compliance and quality management are two sides of the same coin. Many of the restrictions and rulings put out by the CFPB in relation to debt are created in response to customers feeling treated unfairly or tricked. If your service is engaged in activities that make your customers feel harassed...
STIR/SHAKEN June 2021: Top Questions About Blacklisted Numbers
Blacklisted numbers impact how contact centers function. They have the ability to restrict both outbound and inbound traffic. Today we take a broad look at blacklists and then specifically their role in the FCC’s STIR/SHAKEN framework, which is scheduled to go into effect coming up on June...
Subscribe to LiveVox Insights
Keep Up-To-Date on the Latest Contact Center News
Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.
About LiveVox
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.
To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
