Artificial Intelligence (AI) is changing the way debt collectors operate. From standardizing interactions with customers, to 24/7 availability, to analyzing conversations that provide valuable compliance protections, AI is the new necessity for improving accuracy and speed in accounts recovery management.
AI & collections
By handling the everyday mundane calls that waste your agents’ time, AI virtual agents can have a transformative effect on your operations and bottom line, while freeing up your people to do the important work – speaking with customers only when necessary to collect money, set up payment plans, process applications, handle complex customer issues, and more.
AI and virtual agents are on track to deliver $1.2 trillion in business value in 2022. That’s why LiveVox in-house experts Jason Queener and Patrick Wood put together this on-demand webinar where they outline the concrete business case for AI virtual agents in collections, including a deep-dive ROI analysis.
You’ll leave this webinar with a clear understanding of the financial impact that AI virtual agents could have on your operations and be empowered with the information needed to plot a path forward.
What you’ll learn in this on-demand webinar
Here are the questions we answer:
- Why AI Virtual Agents? How are they different from an IVR?
- What are the key challenges to overcome?
- What ROI and benefits have others realized from using AI Virtual Agents?
- Why AI Virtual Agents with LiveVox?
- How easy is it to implement and tune?
- Which use cases should I start with?