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The Importance of CTI IVR: What Are Screen Pops?
What are CTI screen pops? Oh, just a customer service agent’s secret weapon for personalizing their conversations and delivering ultra-fast service.
The Importance of CTI IVR: What Are Screen Pops?
What are CTI screen pops? Oh, just a customer service agent’s secret weapon for personalizing their conversations and delivering ultra-fast service.
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How to Manage High Call Volume & Reduce Handling Time
Call centers have experienced a dramatic increase in call volume over the last year and half since the onset of the pandemic. Managing high call volume has impacted contact center performance and call center metrics by driving up average handling time.
This Is Your Pathway to Accelerating AI Adoption
Given the scarcity of data science and engineering talent, how will AI ever reach its...
Technology Blueprint for A Next-Generation Call Center
There was a time when the phone was the primary mode of communication for most people. During this time, traditional contact...
How to Get the Most out of Customer Contact Week
Customer Contact Week in Las Vegas, NV, will be held from December 13th, 2021-December 16th, 2021. A wildly popular event...
How to Observe International Day of Persons with Disabilities
What is the International Day of Persons with Disabilities? The annual observance of the International Day of Persons with...
Help Customers Help Themselves: Quick Guide to Self-Service Strategy
People now expect to get answers immediately. When it comes to customer support, modern customers are no longer satisfied with...
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