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The Latest Trends And Thought Leadership For Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
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How to Cut Contact Center Infrastructure Costs: Cloud-Based Contact Center Solutions
In a world where technology changes faster than you can say “your call is important to us,” cloud based contact center solutions are where it’s at.
How to Cut Contact Center Infrastructure Costs: Cloud-Based Contact Center Solutions
In a world where technology changes faster than you can say “your call is important to us,” cloud based contact center solutions are where it’s at.
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Tips for Collecting Omnichannel Customer Feedback
Collecting and acting on omnichannel customer feedback is absolutely vital for any business that wants to thrive in today’s market.
The Not So Secret Secret to Scaling Headcount
One of the major perks of AI is its ability to increase performance and productivity in the contact center at the agent and process level. It can be deployed in a number of ways, including streamlining data analysis, speeding the hiring process, aiding customer service, personalizing marketing efforts, and even sales and lead generation.
New Customer Acquisition Strategies: Techniques & Process
Because of the events of 2020, many companies have been forced to reassess their customer acquisition methods to stay afloat and win customers’ hearts. Customer priorities have changed, challenging businesses to rethink acquisition tactics and retention strategies.
The Benefits of Using IVR Software
In the old days, when you called a business, you’d reach the company’s switchboard. A friendly voice would answer, find out why you were calling, and manually insert a pair of phone jacks into the appropriate plugs to transfer you to the right place. It got the job done, but it was labor-intensive and tedious.
LiveVox Spotlight: Olga Lazareva, Sr. Director of Shared Tech Services, On Growing Your Career
From fine tuning LiveVox’s corporate IT operations to keeping large-scale projects on track across the entire organization, every aspect of LiveVox’s strategic data-driven innovation has been thoughtfully curated by Olga Lazareva, Senior Director, Shared Tech Services, and her team.
Transform Your Contact Center into a Revenue Engine: LiveVox Q&A featuring Principal Forrester Analyst Max Ball
As a follow-up to our November 2021 webinar Making The Move From a Cost Center To a Profit Center, we sat down with guest speaker Forrester Principal Analyst Max Ball for a deeper dive into how to initiate this seismic organizational shift.
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+ Integrate It All, Including Agent Workflows, In One Screen
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