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Industry Survey Report: Is Speech Analytics a missed opportunity for today’s contact centers?
Industry Survey Report: Is Speech Analytics a missed opportunity for today’s contact centers? Table of contentsIndustry Survey Report: Is Speech Analytics a missed opportunity for today’s contact centers?Strategic priorities in the industry todayThe role of reporting and analyticsWhat role does...
Industry Survey Report: Is Speech Analytics a missed opportunity for today’s contact centers?
Industry Survey Report: Is Speech Analytics a missed opportunity for today’s contact centers? Table of contentsIndustry Survey Report: Is Speech Analytics a missed opportunity for today’s contact centers?Strategic priorities in the industry todayThe role of reporting and analyticsWhat role does...
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How to Observe International Men’s Day 2021
November 19th marks International Men’s Day (IMD). Launched in 1999, IMD is now celebrated in more than 80 countries...
CX Governance in the Contact Center: A Consistent Experience
A lot of factors play into your customers’ experience when they reach out to you for support. You need a system that makes sure...
How to Amplify Results With a Data-Driven Culture
The contact center is the face of your business. Every service call or request for support from a customer is an opportunity to...
Do More or Spend Less to Improve Customer Service?
Improving the service you provide to your customers is something you should continuously work at. No matter if you can already...
Veterans Day 2021: 11 Ways to Honor Those Who Served
November 11th is Veterans Day, a federal holiday set aside to remember the men and women who have served in the U.S. Armed...
Why Remote Work Is Tough on Contact Center Supervisors
Frontline supervisors have often been described as the contact center linchpin. They connect agents to the organization’s vision...
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