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Check out all the insights and innovations happening in today’s modern contact center.
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How to Budget Like a CFO
How Do CFOS Budget the Way to Success? Like the CEO, CFOs have a 30,000-foot view of the business. They control all of the data flows that impact the health of a business. A good CFO uses their high vantage point to take their company to new heights, leading a high-quality finance operation that...
How to Budget Like a CFO
How Do CFOS Budget the Way to Success? Like the CEO, CFOs have a 30,000-foot view of the business. They control all of the data flows that impact the health of a business. A good CFO uses their high vantage point to take their company to new heights, leading a high-quality finance operation that...
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Current Challenges in Healthcare: Patient Support & Digital Transformation
The healthcare industry has faced many challenges recently. We’ll discuss available solutions and opportunities to meet those...
The Do’s and Don’ts of Creating Contact Center Efficiency
A typical contact center is usually buzzing with noise, activity, and excitement. Agents are interacting with customers, trying to help them find a solution to their problems. It can be quite easy for a contact center’s operational efficiency to get sidelined as the calls, emails, and text messages keep coming in.
Call Center Trend Predictions: It’s All About Solving Your Data Problem with AI in 2022
Consumers don’t just want excellent customer service; they demand it. The pandemic has undoubtedly sped the digitalization of business, and with that, customer expectations have heightened. The driving motivation to adopt artificial intelligence in call centers is to improve customer service. Customer experience is now a higher priority than cost reduction.
Top Customer Service & Call Center Challenges
2021 and 2022 were fraught with unprecedented challenges. From an impromptu shift to working remotely to an uptick in inbound...
Business Texting Etiquette Do’s and Don’ts
Business texting etiquette is the set of norms and best practices that govern text communications for professional purposes....
How to Exceed Customer Service Expectations
Today’s digital customers expect businesses to exceed customer service expectations in the same way as leading companies like...
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