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The Latest Trends And Thought Leadership For Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
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How to Address the IT Talent Crunch in Your Organization
Is a IT Talent Crunch preventing your contact center from keeping up with the latest digital technology initiatives? You’re not alone. This issue is expected to persist for the foreseeable future, severely hampering business operations across various sectors. According to Gartner, CIOs are losing...
How to Address the IT Talent Crunch in Your Organization
Is a IT Talent Crunch preventing your contact center from keeping up with the latest digital technology initiatives? You’re not alone. This issue is expected to persist for the foreseeable future, severely hampering business operations across various sectors. According to Gartner, CIOs are losing...
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Six Customer Messaging Platform Best Practices for 2024
The average consumer spends about three hours per day on their cell phone. And a whopping two hours and 25 minutes of that time is spent on social media. Companies across industries recognize this and are improving the customer experience by adding a customer messaging platform into their support strategies.
Quick Guide: Customer Care Statistics for 2024
Customer service is a critical aspect of any business, and staying informed about the latest trends and customer care statistics...
Omnichannel in 2024: Context & Data Flow are Only Half of the Omnichannel Battle
Everyone wants to understand how channels and data are colliding to help businesses make better decisions. At the same time,...
How to Forecast Call Center Volumes (Updated 2024)
In order to ensure that your call center is adequately staffed, you need to be able to forecast call volumes. Here’s how to do it.
How Patient Engagement and Experience is Changing in 2024
Table of contents The rise of healthcare “consumerism” Security & health data exchanges Automation Call volumes will increase as...
2024 Education Industry Changes: How Lenders Can Adapt to Changing Customer Needs
The education sphere is abuzz in response to recent changes to student loan forgiveness policies, leaving lenders and borrowers...
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