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The Latest Trends And Thought Leadership For Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
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Predictive Analytics Examples Helping to Bridge the Gap in Business Leaders’ Belief
In the contact center, data is king, and predictive analytics is its crown jewel. Table of contentsPredictive analytics rundownWhat is predictive analytics exactly? Skepticism around predictive analyticsComplexity of real-world scenariosData quality and biasBlack box problemUnforeseen...
Predictive Analytics Examples Helping to Bridge the Gap in Business Leaders’ Belief
In the contact center, data is king, and predictive analytics is its crown jewel. Table of contentsPredictive analytics rundownWhat is predictive analytics exactly? Skepticism around predictive analyticsComplexity of real-world scenariosData quality and biasBlack box problemUnforeseen...
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Web-Based Software Auto Dialer Integrations: LiveVox and Salesforce
Many companies rely on Salesforce to help their sales representatives manage customer accounts. Did you know it can integrate with our auto dialer software?
5 Areas of Improvement for Call Center Agents
Are you looking for ways to improve your call center agents' performance? If so, you're in the right place. We share five areas...
Accelerate Your Digital Transformation Journey With These 4 Steps Gartner® Says Can’t Be Missed
Learn the 4 critical components IT leaders must address to accelerate their organization’s digital business initiatives.
How to Motivate Your Call Center Team: 6 Hot Tips
A motivated call center team can make all the difference for a company, so it’s important to find ways to motivate your team and keep them engaged in their work. In this article, we share five tips to help you motivate your call center team and keep them happy.
How to Improve SLA in Your Call Center: 5 Crucial Tips
It's no secret that call centers are under a lot of pressure to provide excellent customer service. Everyone wants to know how...
How To Add an Online Phone Dialer To Your Website
Many companies are continuously finding ways to provide convenient experiences for their customers and an online phone dialer...
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