Mar 31, 2021 | LiveVox Platform
It’s the end of Q1 and that means we’ve been busy rolling out feature upgrades here at LiveVox. This month we’ve released fresh updates to Contact Manager, a beefed up ticketing system, and even new data management and segmentation capabilities in version 15 of the...
Nov 4, 2020 | LiveVox Platform
The LiveVox Executive team believes that the most important investments you can make as a leader are the time and resources you dedicate to developing a productive and positive environment, and that belief extends to our wider communities. Just like the success...
Nov 6, 2019 | LiveVox Platform
Introducing Smart Scheduling; More Clarity, Less Chaos Last month LiveVox [U]11 rolled out and with it came more power to the contact center manager. In this latest release, we’ve introduced some feature enhancements to our agent scheduler, U-QM, and e-learning...
Jul 31, 2019 | LiveVox Platform
In today’s digital environment, contact centers must manage the efficiency, performance, and compliance of not just what is happening on a phone call, but also what is happening on Email, SMS, and chat interactions to name a few. With each new channel, a new data set...
![Introducing the LiveVox [U] Series: A Practical Path to ROI-Driven Digital Engagement](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2018/10/blogimg.jpg)
Oct 12, 2018 | LiveVox Platform, New Release
The contact center industry faces a dramatic shift as tech leaders such as Google and Amazon accelerate innovation beyond multichannel connections and into new realms of digital engagement such as Chatbots / AI. As a result, customer expectations for more...
Feb 1, 2018 | LiveVox Platform
The idea of connecting together various applications from a variety of vendors to provide additional features and functionality is nothing new. Systems integrations have long been implemented to provide business owners with enhancements to support their current...
![LiveVox [Forrester TEI Study / presentation]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/07/Forrester-TEI-Study-presentation.jpg "Forrester-TEI-Study-presentation")
![LiveVox [Forrester TEI Study / recording]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/07/Forrester-TEI-Study-watch.jpg "Forrester-TEI-Study-watch")
![LiveVox Platform Overview / thumbnail]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/07/LiveVox-platform-overview-thumbnail.jpg "LiveVox-platform-overview-thumbnail")
![LiveVox [CRM Overview / thumbnail]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/07/LiveVox-CRM-overview.jpg "LiveVox-CRM-overview")
![LiveVox [Forrester Study / study thumbnail]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/07/Forrester-Study-thumbnail.jpg "Forrester-Study-thumbnail")
![LiveVox [Forrester TEI Study / infographic thumbnail]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/07/Forrester-TEI-Infographic-thumbnail.jpg "Forrester-TEI-Infographic-thumbnail")
![LiveVox [Forrester TEI Study / study thumbnail]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/07/Forrester-TEI-Study-thumbnail.jpg "Forrester-TEI-Study-thumbnail")
