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Quick Guide: Customer Care Statistics for 2024
Customer service is a critical aspect of any business, and staying informed about the latest trends and customer care statistics can help companies provide better support to their customers. In this article, we have compiled the most vital customer service statistics for 2024, so you don't have to...
Quick Guide: Customer Care Statistics for 2024
Customer service is a critical aspect of any business, and staying informed about the latest trends and customer care statistics can help companies provide better support to their customers. In this article, we have compiled the most vital customer service statistics for 2024, so you don't have to...
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LiveVox CX Reflex Episode 3: Data Analysis, Journey Mapping, and the Customer Experience
Do you ever feel like your customer service data is a black hole? You put in all this effort to collect it, but you're not sure...
LiveVox for Good: How One Volunteer Event Made a Positive Impact on Families’ Lives
During our annual sales kick off event last month, we took time for a corporate social responsibility experience to give back to...
5 Ways Customer Expectations for Retail Banking & Payments Have Changed in 2023
Let’s be honest: customer expectations for modern retail banking and payments were already in question before the pandemic.
Using Ticketing Tools to Amplify Performance Management in the Contact Center
Contact centers have adapted to a variety of technological advancements to provide better customer service. When it comes to...
How Workforce Management Solutions Can Help You Predict The Future (And Avoid Repeating The Past)
A workforce management solution is a phrase that gets thrown around a lot these days. Many contact centers are looking to add...
Transitioning to a VoIP Business Phone
When it comes to efficiency, businesses are always on the lookout for ways to improve operations and workflows. The call center...
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