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6 BPO KPIs You Haven’t Thought Of Yet, What to Measure, And Why
Business process outsourcing (BPO) companies thrive on efficiency, cost-effectiveness, and delivering exceptional customer experiences. To achieve these goals, measuring the right BPO KPIs (Key Performance Indicators) is essential. While some BPO KPIs are widely known and measured, there are...
6 BPO KPIs You Haven’t Thought Of Yet, What to Measure, And Why
Business process outsourcing (BPO) companies thrive on efficiency, cost-effectiveness, and delivering exceptional customer experiences. To achieve these goals, measuring the right BPO KPIs (Key Performance Indicators) is essential. While some BPO KPIs are widely known and measured, there are...
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3 Ways to Expand Channels and Not Risk
Consumer demand for multichannel engagement continues to accelerate and its impact on the bottom line is more substantial than...
LiveVox CEO Discusses Leveraging Multichannel Consent to Drive Digital Engagement at insideARM’S 2018 First Party Summit
LiveVox CEO, Louis Summe, will discuss how Cloud is empowering contact center agents to manage multichannel consent and...
Keeping You in the Know: Top 5 Trends Shaping Contact Center Strategies in 2018
Digitally empowered customers increasingly demand an elevated customer experience. As a result, contact centers face...
Driving Effective Consumer Consent Management in a Multichannel Environment: Part 3
Consumer Consent Management is not a new concept, as some of you may be reading this on your mobile phones know, and the...
Leveraging Cloud Flexibility to Empower Innovation and Integration
The idea of connecting together various applications from a variety of vendors to provide additional features and functionality...
2017 in Review: TCPA and Technology
2017 was another interesting year in TCPA technology developments. With the rate of TCPA complaints filed with the FCC close to...
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