June 6, 2018

LiveVox CEO Discusses Leveraging Multichannel Consent to Drive Digital Engagement at insideARM’S 2018 First Party Summit

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  • LiveVox CEO, Louis Summe, will discuss how Cloud is empowering contact center agents to manage multichannel consent and accelerate digital strategies
  • Other new innovations highlighted by LiveVox at the event include integrated Chatbots and Pro-active Blacklist management
  • The session will take place at insideARM’s 2018 First Party Summit on Wednesday, June 6th at 9:30 AM – 9:40 AM CT in Frisco, TX

SAN FRANCISCO, June 6, 2018 – LiveVox Inc., a leading provider of cloud channel of choice communications solutions, announced LiveVox CEO will share with First Party leaders how cloud is helping solve for the challenge of managing multichannel consent by embedding consent management functions into existing agent workflows. In doing so, contact centers not only empower agents to meet customers on their channel of choice, but also establish a simplified path to evolving towards a digital strategy.

As a preview to his session, LiveVox CEO Louis Summe notes, “Businesses are facing mounting pressure to service a customer who is expecting more personalization than ever — at a pace faster than ever. Staying in front of these expectations can be challenging, especially for contact centers who must align engagement strategies with customer consent preferences across multiple channels. In this environment, we believe agents hold the key to solving for both and I look forward to sharing how at this year’s First Party Summit.”

Louis Summe, member of the CRC council and EY’s 2018 Entrepreneur Of The Year Semi-Finalist, will speak on Wednesday, June 6th at 9:30 AM – 9:40 AM CT

In addition to multichannel consent management, LiveVox has developed a number of capabilities in 2018 to help contact centers adapt to an increasingly digital environment. These include:

  • Blacklist Management – Instead of seeking 3rd-party solutions that incur additional charges, LiveVox is now offering clients a pro-active path to managing LCIDs as part of the overall cloud solution. To learn more, read this blog.
  • Integrated Chatbots – Included in LiveVox’s self-service solution, LiveVox has integrated chatbot capabilities that can be applied across multiple channels with a few clicks of a button.

LiveVox leaders will be at this week’s First Party Summit to share more about these solutions. To see them live, click here.

About LiveVox, Inc.

LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation. Supported by over 450 employees and rapidly growing, we are headquartered in San Francisco with offices in Atlanta, Bangalore, and Colombia. To learn more, visit LiveVox.com or email us at info@livevox.com.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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