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The Latest Trends And Thought Leadership For Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
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Avoiding Technical Debt in the Contact Center: Don’t Borrow From Tomorrow To Meet Today’s Deadlines
As contact center leaders, you know that every decision you make comes with a cost – often beyond the initial monetary investment. One of the most important things to consider when implementing contact center software is the concept of technical debt. Technical debt is an ongoing issue that...
Avoiding Technical Debt in the Contact Center: Don’t Borrow From Tomorrow To Meet Today’s Deadlines
As contact center leaders, you know that every decision you make comes with a cost – often beyond the initial monetary investment. One of the most important things to consider when implementing contact center software is the concept of technical debt. Technical debt is an ongoing issue that...
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The Human-AI Collaboration: Harnessing Artificial Intelligence for Workforce Optimization
The world of work is evolving at an unprecedented pace. Automation, digitalization, and artificial intelligence (AI) are...
7 Financial Service AI Customer Care Trends That Will Take Off Over The Next 7 Years
In the fast-paced world of financial services, providing top-notch customer care is paramount. As the backbone of the industry,...
Service to Sales Model: To Sell is to Serve and to Serve is to Sell
How we interact with businesses has changed. In a digital-first buy cycle, contact centers have become a critical determinant of...
Inbound Call Center Best Practices for Customer Service
Call center best practices revolve around improving customer service.
Customer service is a defining factor in a company’s profitability and longevity, and it lies in the hands of its support reps, also called agents. Yet despite having such an important job, most call center agents will never meet the customers they’re working with face to face. So, having well-thought-out call center best practices is paramount to ensure an excellent customer experience.
Understanding Transfer Learning in Large Language Models and How To Use It For Contact Center Efficiency
With the rapid advancements in artificial intelligence (AI), the integration of large language models (LLMs) has revolutionized how businesses interact with customers
2023/2024 CX Trends: How Large Language Models are Shaping the Future of Customer Engagement
How are large language models being used to ramp up productivity and enhance customer engagement in the contact center? We...
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