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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Featured Content
Predictive Analytics Examples Helping to Bridge the Gap in Business Leaders’ Belief
In the contact center, data is king, and predictive analytics is its crown jewel. Table of contentsPredictive analytics rundownWhat is predictive analytics exactly? Skepticism around predictive analyticsComplexity of real-world scenariosData quality and biasBlack...
Scaling Product, People, and Potential with LiveVox VP of Sales Engineering Paula Morton
What do race car drivers and solution engineers have in common? Paula Morton, VP of Sales Engineering at LiveVox and vintage motorsport aficionado, can explain the overlap pretty eloquently. Like any race driver worth their salt, the people in the driver's...
Industry Cloud Solutions: Enhancing Data Security, Analytics, and Scalability for Your Business
Organizations across various sectors are turning to industry clouds to address their unique challenges and requirements. Unlike traditional cloud platforms, industry clouds provide tailored solutions and templates designed specifically for sectors like finance,...
Editor’s Picks
Introducing The 2022 LiveVox Agent MVP Award Winners
Every day, contact center agents work behind the scenes to help businesses of all kinds put their best foot forward for customers. Their work is the foundation of any well-run organization, but their contributions often go unnoticed.
How to Keep Call Center Employees Happy? 5 Signs of Dissatisfaction
Learn how to spot 5 subtle signs of employee dissatisfaction in the workplace and what you need to do to make your agents feel valued, heard, and appreciated.
How To Reduce After Call Work in Your Call Center
Everyone wants to know how to reduce call work in their call or contact center! An agent’s work isn’t complete when the call is over. After-call work is a back-end contact center process that brings the most drastic impact on the customer experience, efficiency level...
Discover The Latest Contact Center Content for…
Customer Experience
11 Customer Care Trends That Have Shaken Things Up in 2024
As customer care managers and directors in the retail customer experience space, staying up-to-date with the latest trends is crucial for providing exceptional service. The year 2024 has brought exciting developments that are reshaping the customer care landscape for...
What Role Does CX Play in Healthcare Management?
While often associated with industries like retail and hospitality, CX has also emerged as a transformative force in healthcare management. From optimizing patient interactions to streamlining administrative processes, integrating CX principles has reshaped the...
Agent Experience
7 Tips for How to Improve Quality Score in a Contact Center
If you work in a call center, then you know how important quality score is. A high quality score means that your agents are providing good customer service and meeting the needs of your customers. A low quality score can mean decreased profits and even layoffs. In...
Tips for Operations Leaders: Managing Your Contact Center Through a Recession
The economy is facing uncertain times in the upcoming year, with some parts of the world fully in a recession and others bracing for one. Macroeconomic forces created on the tails of COVID have left contact centers from financial services to retail to the tech sector...
Digital Transformation
How to Cut Contact Center Infrastructure Costs: Cloud-Based Contact Center Solutions
In a world where technology changes faster than you can say “your call is important to us,” cloud based contact center solutions are where it’s at.
Keys to Driving CSAT in A Digital Environment
Table of contentsTiming is Everything …Make it Easy….Make it Count….Cloud is Simplifying Customer Feedback StrategiesFAQs In a recent Global Contact Center Survey by Deloitte, 54% of contact center leaders noted that “Feedback will be core to our DNA and is shared...
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