August 1, 2022

Introducing The 2022 LiveVox Agent MVP Award Winners

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LiveVox Agent Contest

Every day, contact center agents work behind the scenes to help businesses of all kinds put their best foot forward for customers. Their work is the foundation of any well-run organization, but their contributions often go unnoticed. 

When it comes to making your customers feel appreciated, it all starts with your contact center team. Your agents are on the front lines talking to customers every day. The very best ones make it their mission to go the extra mile, every time. And when you equip your agents with best-in-class omnichannel tools, you give them the power to delight customers via text, chat, phone call, or email.

That’s why we at LiveVox launched the Show Your Agents Some Love campaign and created the Agent MVP Awards to recognize the outstanding achievements of customer service agents moving the needle on stellar support. 

We asked you, our community of industry experts and top achievers, to nominate your most-deserving agents—those trusty team players that always go above and beyond, and tell us what makes them so special. 

There were many worthy submissions, but only a handful of spots for the cream of the crop. After careful deliberation, we’re excited to introduce to you the first ever winning cohort for LiveVox’s Agent MVP contest. Each Winner is taking home a $200 Amazon gift card* and the distinct honor of knowing they’re the best of the best!

Meet the industry experts who are helping their teams maximize business outcomes and make first impressions with a lasting impact below. 

Dan Gingiss

Tayanna VanDyke, Great Wolf Lodge
“Tayanna is always willing to lend a helping hand. She goes above and beyond the call for customer service. She is very diligent in her actions and motivated to make each guests’ stay personalized and the best vacation she can offer.”

Dan Gingiss

Deshun Givance, AscensionPoint Recovery Services
“Deshun is the beating heart of AscensionPoint. He exemplifies the traits and characteristics that show the kind and compassionate side of collections.”

Dan Gingiss

Melissa Liverpool, Teleperformance
“Not only does Melissa maintain our highest SPH, she also holds the highest CSAT of all our Energy and Utility Sales Agents. She deserves this recognition because she always delivers the human touch everyone wishes they could have when calling a call center.”

Dan Gingiss

John Wibben, CorTrust Bank
“John does a terrific job communicating with customers, de-escalating situations, and driving positive results.”

Dan Gingiss

Teri Woods, Moneytree
“Teri is consistently setting the bar for her peers. Teri is a high performer and willing to help others become high performers.”

Dan Gingiss

Stacie Melendez, Kiss Products
“Stacie is not required to work nights and weekends, but whenever we get an influx of customer service inquiries she has no problem going the extra mile to respond over the weekend. We don’t ever have to ask her, she does it on her own.”

Dan Gingiss

Carissa Acuff, Medical Business Bureau
“Carisa Acuff is our Star Agent! She constantly goes above and beyond to serve our customers.” 

Dan Gingiss

Jessica Freeman, City of Olathe
“Jess has taken on our entire process and software administration, including learning SQL and stepping outside her comfort zone on a daily basis. We truly do not know what we would do without her.”

Dan Gingiss

Marie Popette, Cawley and Bergmann
“Marie reached out to our COO and asked if she could schedule a call with me to get some tips on converting more accounts. Since that call took place, Marie has greatly increased her base of customers while remaining compliant. Agents like this make the role I have worthwhile!!!”

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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