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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Featured Content
LiveVox CX Reflex Episode 4: What Your Customer Churn Rate Is Telling You
If you're not retaining your customers, you're losing money. Understanding your customer churn rate one a key part to keeping long-term profits. In this episode of LiveVox’s CX Reflex Series, CX sage Lynne Hunsacker discusses what customer churn is and how to...
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Discover The Latest Contact Center Content for…
Customer Experience
Convert On Customer Satisfaction Feedback
Undoubtedly surveys are one of the important tools to track customer satisfaction levels and capture the voice of the consumer. However, converting survey feedback into actionable insight remains a challenge for enterprises and the BPOs that service them. Table of...
5 Ways to Reduce Patient Engagement Costs with True Omnichannel
Table of contentsHow to Reduce Patient Engagement Costs with True Omnichannel?Move to the cloudProvide integrated multiple channelsBetter than just voiceAutomated outboundEstablish robust self-serve optionsChatbotsCallbackSmart RoutingOffer great patient...
Agent Experience
How to Manage Agent Performance Using Call Center Analytics
Call center analytics play a vital role in the success of your organization. Call center performance depends on the kind of experience being provided. Whether customers reach out to take care of a routine task or with a complaint, they expect to find answers...
7 Things Amazing Agents Do Differently
Customer service agents have a tough job. So tough that the industry has a 30-40% turnover rate. From taking calls that are not always happy to juggling multiple tasks, customer service is a complicated and nuanced task. What are seven things amazing agents do...
Digital Transformation
Enterprise Contact Center Solutions: Your New Keys to Success
Does your company have a contact center solution? If not, you may be missing out on some serious business.
What’s a Cloud-Based Contact Center? Exploring Software & Technology
Customer service is a defining factor in the customer experience, influencing everything from a customer’s purchasing decisions to their brand loyalty. You can’t provide top-notch customer service without a simple, reliable way for customers to communicate with you....
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+ Integrate It All, Including Agent Workflows, In One Screen
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