The Latest Trends and Thought Leadership for Contact Centers

Call center dialers use predictive, progressive, and power functionality to increase agent productivity, maximize output, improve results, and abide by regulations.

Chat software has become an integral part of any business, regardless of its industry. The ability to chat with customers or other employees has become a staple in the office environment.  Table of contentsWhat is business chat software?Benefits of chat software in...

Call audio routing is one of the most important functions within the call center.

Many automated tools and workflows exist to accomplish this. Automatic phone callers are one of these tools.

Dialer software is an integral part of any contact center. The capability and level of technology a call center’s dialer has makes a direct impact on the quality of service it provides to its customers.

What’s the best live chat software for enterprise-level customer service teams? Here we go over necessary features and the LiveVox platform.

Outbound call centers can help you generate more leads and appointments, which can result in more sales for your business.

Automated calling systems, also known as automated dialing systems or auto dialers, are computer software that automatically generate and dial telephone numbers from a list of phone numbers.

When it comes to customer service, the customer’s experience is always the top priority. Especially when you consider that 90% of Americans use customer service as a factor in deciding whether or not to do business with a company.