August 31, 2022

Automated Calling System: What is It?

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Automated Calling System: What is It?

What’s an automated dialing system?

Automated calling systems, also known as automated dialing systems or auto dialers, are computer softwares that automatically generate and dial telephone numbers from a list of phone numbers. The system can also include an automated voice message system that plays a pre-recorded message to the person who answers the phone.

Some automated dialing systems also have the ability to send text messages or even email. You can also set up your automated system to leave a voicemail if no one answers the call. There are many different ways that you can use an automated dialing system. 

How does an automated dialing system work?

An automated dialing system works by automating the process of making phone calls and sending text messages. The system will typically have a list of phone numbers that it will call or text. When the system makes a call, it will automatically dial the number and play a pre-recorded message. The system can also be configured to send out automated text messages. This feature is often found as part of a larger call center phone system.

What to use an automated dialing system for

There are many different uses for automated dialing systems. Here are a few examples:

Contact centers: Automated dialing systems are commonly used in contact centers to make outgoing calls and send text messages. They can help improve efficiency and productivity by automating the process of making calls and sending messages.

Marketing: Automated dialing systems can also be used for marketing purposes. For example, you could use an automated system to send out mass text messages or make automated phone calls to promote a new product or service.

Customer service: Automated dialing systems can also be used to provide customer service. For example, you could use an automated system to send out automated phone calls to check on the status of an order or to provide support.

Types of automated calling systems

There are a few different types of automated calling systems. Here’s a brief description of the most common:

Text messaging: Text messaging systems allow you to send automated text messages. These systems can be used for marketing or customer service purposes. 

Voice broadcasting: Voice broadcasting systems allow you to send automated voice messages. 

Power dialers: Power dialers are automated dialing systems that automatically dial a list of phone numbers.

Predictive dialers: Predictive dialers are automated dialing systems that use an algorithm to predict when a call is likely to be answered. They can be used to make outgoing calls or to receive incoming calls.

Progressive dialers: Progressive dialers are automated dialing systems that automatically dial a list of phone numbers and connect the call to an agent when the call is answered.

All of these dialer types are commonly used in contact centers to make outgoing calls.

How to choose the right automated dialing system

When choosing an automated dialing system, there are a few things you should keep in mind.

Purpose: First, you need to determine the purpose of the system. What do you want to use it for? Are there specific goals you want to hit using a system? Answering these questions will help you narrow down your options and choose a system that meets your needs.

Features: Next, you need to consider the features of the system. What kind of features does it offer? Does it have all the features you need? Make sure to compare the features of different systems before making a decision. Some key features include unproductive number detection, DNC/DND list filtering, CRM integration, contact list management, time zone management, and call transfer options.

Pricing: Finally, you need to consider pricing. Automated dialing systems can vary widely in price, so it’s important to find one that fits your budget.

LiveVox offers an automated dialing system made for contact centers. Our predictive dialing maximizes agent performance and minimizes idle time using a variety of dialing strategies. Learn more by visiting our website today.

You may be surprised by the power of today’s outbound platforms… 

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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