September 12, 2022

How Auto Dialer Software Can Help You Generate More Leads

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How Auto Dialer Software Can Help You Generate More Leads

If you are looking for a way to generate more leads for your contact center, then consider using an auto dialer software. This software can help you reach more potential customers and increase your chances of making a sale. In this blog post, we detail how auto dialer software can help you generate more leads and also provide some tips on how to use it most effectively. 

What is auto dialer software?

An auto dialer is a software that automatically dials phone numbers for the purpose of contact center or telemarketing. Auto dialers are used in order to increase productivity and efficiency by automating repetitive processes like making outgoing calls and leaving voicemails. They are also used to improve customer satisfaction by reducing the time customers spend waiting on hold.

An auto dialer is a software that automatically dials phone numbers for the purpose of contact center or telemarketing

Types of auto dialers

There are two main types of auto dialers: predictive and progressive.

Predictive auto dialers are the most common type of auto dialer and are best suited for high-volume outbound call centers. They work by auto dialing a list of phone numbers and predicting when the recipient will be available to receive the call. 

Progressive auto dialers are best suited for lower volume outbound call centers or those that make calls to leads that have been previously contacted. They work by auto-dialing a list of phone numbers and waiting until the recipient answers the call before moving on to the next number.

How does an auto dialer work?

Auto dialers work by auto-dialing a list of phone numbers and connecting the call to an agent as soon as the recipient answers. This allows agents to spend more time talking to customers rather than waiting for the phone to ring.

Auto dialers and compliance

When using an auto dialer, it is important to comply with laws and regulations regarding auto-dialed calls. In the United States, these laws are governed by the Telephone Consumer Protection Act (TCPA). The TCPA requires that businesses obtain consent from consumers before making auto-dialed or prerecorded calls.  

In addition, the TCPA requires that businesses provide a way for consumers to opt-out of receiving auto-dialed or prerecorded calls. Businesses must also disclose their identity and the purpose of the call at the beginning of each call.  Failure to comply with these laws can result in hefty fines. For example, in July 2017, the Federal Trade Commission (FTC) fined a company $28.73 million for making illegal robocalls. 

To avoid these penalties, do your research and partner with a company who ensures their software helps you easily navigate compliance

There are also a few best practices you can follow to ensure compliance: 

  • Keep a list of consumers who have opted-out of receiving auto-dialed calls. 
  • Do not call numbers that are on the National Do Not Call Registry. 
  • Honor requests from consumers to opt-out of receiving auto-dialed calls.

5 ways auto dialer software can help you generate more leads

Auto dialer software can help you generate more leads in a number of ways. Here are just a few:

Reach more customers

By auto-dialing a list of phone numbers, you can reach more potential customers in a shorter amount of time. This allows you to make more sales calls and increase your chances of converting leads into customers.

Close more sales

Auto dialers allow agents to spend more time talking to customers, which gives them a better chance of making a sale . Additionally, auto dialers can automate repetitive tasks such as leaving voicemails, which frees up agents to focus on selling.

Improve customer satisfaction

Auto dialers improve customer satisfaction by reducing the time customers spend waiting on hold. And auto-dialed calls are more likely to be answered by a live agent, which gives customers a better experience overall that promotes top of mind awareness and loyalty.

Save your agents time

Auto dialer software can help you leave pre-recorded messages for customers that are not available to take your call. This allows you to reach more customers without having to wait on hold.

Optimize your lead generation strategy

Auto dialer software can help you track and manage your sales calls. This allows you to see which calls are most productive and make changes to your sales process accordingly.

Auto dialers work by auto-dialing a list of phone numbers and connecting the call to an agent as soon as the recipient answers

Tips for using an autodialer effectively

When using an autodialer, there are a few things you can do to maximize its effectiveness:

Use a quality auto dialer

Not all auto dialers are created equal. Some are more reliable than others and some offer more features. It’s important to choose an auto dialer that is right for your business. Consider the amount of agents you have as well as the volume of outbound calls your center is making on average.

Train your agents

Agents need to be properly trained on how to use an auto dialer and how to handle calls. This will help ensure that they are using the auto dialer effectively and closing more sales. Having a script for agents to follow can also help them make more effective sales calls. The script should include an introduction, questions to ask, and things to say if the customer is not interested in what your company has to offer.

Be strategic with auto-dialed calls

Auto dialed calls should be used strategically in order to maximize their effectiveness. For example, use them during times when you know your customers will be available to talk or for follow-up calls after initial contact.

Monitor your results

Be sure to monitor your results so you can see how effective the auto dialer is for your business. Find a software company that offers robust contact center data collection and analytics to make the most of your lead generation strategy.

Use a knowledge base

To make sure your agents are prepared to answer questions from potential customers, consider using a knowledge base. A knowledge base is a collection of information that agents can reference when talking to customers. Not only are knowledge bases helpful internally for customer service agents, but they’re also an effective resource to host on your website to promote self-service.

Enable AI features

Some auto dialers come with AI-enabled features, such as call recording and transcription. These features can help you improve your company’s customer service by providing valuable insights into customer interactions.

Auto dialer software can be a valuable tool for generating leads. By following the information and tips above, you can maximize its effectiveness and generate more leads for your contact center or call center. If you’re looking for a cloud-based contact center that helps you improve speed-to-lead, increase conversion rates, and drive up sales win rates, then LiveVox’s solution is for you. 

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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