Check out all the insights and innovations happening in today’s modern contact center.
Contact center agents rely on a continuous loop of coaching, evaluation, and feedback proactive performance management. But with more agents working remotely, the lack of face-to-face interaction often makes it hard for supervisors to see which agents are struggling,...
89% of consumers are more likely to make another purchase after a positive customer service experience. In order to improve customer service in your contact center, you need to focus on creating a positive relationship with your customers.
Are you struggling to get more leads through your middle funnel? You're not alone. Many businesses find themselves in this situation, and it can be tough to break through the bottleneck. In this blog post, we'll break down how to identify and remedy middle funnel...
Here are five tips for deploying AI into your lead generation flow. By following these tips, you will be able to improve your lead conversion rates and generate more leads for your business.
We’re thrilled to share that LiveVox has been named a Hot Vendor in Intelligent Contact Center solutions by Aragon Research! Aragon Research is a research and advisory firm that focuses on high-impact market research across a variety of topics including AI,...
Most companies understand the necessity of a PBX phone system within their business walls. Both the onsite and virtual PBX system setups give companies access to multiple beneficial features such as the ability to use several phone lines at once, numerous voicemail inboxes, and low to no-cost long distance.
Learn more about virtual agent software and services for your call center and customer support team. In this post you learn what a virtual agent is, how an intelligent virtual agent can help your business, how to measure IVA success over time.
Just think for a moment about the number of times you’ve called a customer service hotline in the last year. How does that compare to five years ago? Ten years ago? Table of contentsWhat Are AI and NLP?6 Ways AI and NLP are Transforming Customer ServiceAdded...
Lending Lead Generation is essential for any business, but it can be especially challenging for lenders. When potential borrowers are searching for a loan, they may not know who to turn to – which is where you come in.
Lead generation software automates many of the tasks associated with the process of generating leads, like emailing potential customers, filling out forms on behalf of customers, or even tracking customer behavior.
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
