We’re thrilled to share that LiveVox has been named a Hot Vendor in Intelligent Contact Center solutions by Aragon Research!
Aragon Research is a research and advisory firm that focuses on high-impact market research across a variety of topics including AI, cloud technology, intelligent contact centers, employee engagement, and unified communications and collaboration.
The Hot Vendors Report evaluates an exclusive group of emerging players across categories and markets, including artificial intelligence for the intelligent contact center, conversational AI, and sales enablement.
As pressures brought on by the global pandemic, the Great Resignation, and resource scarcity have forced contact center leaders to take a hard look at their business processes, technology, and infrastructure, we at LiveVox are focused on helping customers to leverage AI and analytics powered solutions so they can create a more streamlined experience for their agents, managers, and customers alike.
LiveVox seamlessly integrates omnichannel communications, CRM, AI, and workforce engagement management to create better customer experiences and improve agent performance while achieving the highest levels of risk mitigation and data security.
Our purpose-built CRM centralizes your customer data, unlocking powerful insights to help you deliver faster and better customer experiences.
Our robust analytics suite helps contact center teams optimize the flow of customer inquiries based on customer intent and agent availability and connects disparate tools via out-of-the-box integrations and a growing public API ecosystem to provide a single source of truth for contact center operations.
Here’s what Jim Lundy, Founder & CEO of Aragon Research, had to say about our comprehensive customer engagement capabilities:
“AI and analytics are playing an increasingly pivotal role in the contact center as the customer and employee experience become paramount for today’s brands. LiveVox’s SpeechIQ® with Quality Management and their purpose-built platform is one to watch and we’re happy to name them a Hot Vendor in the Intelligent Contact Center this year.”