LiveVox offers powerful lead generation and compliance tools that help businesses of all sizes capture and qualify leads.
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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
On-Demand Webinar: Extracting More Value with AI For Debt Collection
Artificial Intelligence (AI) is changing the way debt collectors operate. From standardizing interactions with customers, to 24/7 availability, to analyzing conversations that provide valuable compliance protections, AI is the new necessity for improving accuracy and speed in accounts recovery management.
What Are Important Call Center Metrics?
Each process in your call center is an important link in your customer service supply chain. You can optimize the service you provide to your customers by making sure each link is as strong as possible. Table of contentsCall Center Metrics: Efficiency...
Blended Sales Dialer: Inbound & Outbound Calling for More Time & Money
Sales dialing software is a useful tool for helping customer service agents and sales reps speak with as many customers or leads as possible, with minimal downtime.
How To Make Your Messaging Platform a One Stop Shop Campaign Hub
In this article we’re going to explore the advantages of a unified messaging platform and how to turn it into your business’s messaging hub.
Tips for Coaching Call Center Agents
Actionable tips to coach agents in your call center to improve performance and achieve measurable goals. Regular coaching sessions are encouraged to help agents reach their fullest potential.
Omnichannel Lead Generation – The “Secret” to the Stack
There’s no doubt about it – in order to survive and thrive in today’s competitive business landscape, companies need an omnichannel lead generation platform. This is the only way to provide customers with a consistent and satisfying experience across all channels.
Equip Your Customer Service Reps to Support Seamless Customer Journeys: A Gartner® Report
When it comes to customer interaction, today’s customers have become accustomed to engaging with companies through multiple channels. Most of the time, your customers use different channels to gather information on your products and services in order to make a purchase decision.
Using a Support Ticket System: How to Take Control of the Customer Journey
Most people would be surprised to learn that the cost of retaining one customer is far less than that of acquiring a new one. One study estimates that number to be 6 to 7 times less expensive. Using a support ticket system is an excellent way to gain a...
How Smart is a Smart Dialer?
Contact centers have evolved tremendously through their implementation of new technology designed to help them deliver a better agent and customer experience.
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.