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Exploring Opportunities for Practical AI Applications in Contact Centers
Explore how AI elevates contact center capabilities in our blog. Learn practical applications, from predicting customer intent and behavior to preventing churn.
Exploring Opportunities for Practical AI Applications in Contact Centers
Explore how AI elevates contact center capabilities in our blog. Learn practical applications, from predicting customer intent and behavior to preventing churn.
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Inbound Patient Calls: Learning to Maximize Value
An inbound patient call is one of the highest value interactions to take place at a contact center. The patient is at the...
BPO Regulations to Watch Right Now
In the ever-evolving realm of business process outsourcing (BPO), compliance with a multitude of regulations has become a...
Business Operations Analysis: How To Learn From Past Failures
Understanding business operations analysis and fulfilling customer needs and expectations have become paramount for sustainable...
Finding Your People + Celebrating Difference During Disability Pride Month
“Work as if you don’t have kids. Raise your kids as if you don’t work.” What a cliché. But that unattainable, impossible...
What’s The Problem With Your BPO Strategy?
Effective customer engagement is the key to success for any business process outsourcing (BPO) company. However, many BPOs...
Maximize Each Incoming Patient Call with these Essential Contact Center Capabilities – Part 2
In the first installment of this three-part blog series, we discussed how implementing effective call qualifications and...
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