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Resolving Complex Financial Service Issues: A Customer Care Perspective
Financial services is already a complex industry, and delivering exceptional customer care while resolving complex issues isn't just a goal—it's an art. As contact center managers, you're at the forefront of this endeavor, navigating the intricacies of financial service issues while upholding the...
Resolving Complex Financial Service Issues: A Customer Care Perspective
Financial services is already a complex industry, and delivering exceptional customer care while resolving complex issues isn't just a goal—it's an art. As contact center managers, you're at the forefront of this endeavor, navigating the intricacies of financial service issues while upholding the...
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Targeted Education Loan Offers and Enhanced CX with Segmentation
We all know that education plays a pivotal role in shaping individuals’ lives and driving societal progress. As the demand for...
11 Tips for Converting Customer Complaints to Sales Opportunities
Any salesperson worth their salt knows that all customer feedback is valuable—even and especially the negative type. Publicly...
Why Your Financial Service Needs a Messaging Strategy & How to Create One
Table of contentsThe Exponential Growth of Messaging & What It Means for Financial ServicesSo… What is a Conversation-Based...
How to Use Call Center IVR to Boost Your Business?
You know that voice you hear when you call a company, asking you to select 1 or 2, prompting you to speak your request, and directing you down a menu of options? That’s Interactive Voice Response (IVR). It’s been around forever. We’ve all had one of those experiences calling a company and going in an endless circle in an automated system, always ending up back at the same menu options, without making any progress.
Top Challenges in Teleservices for 2023/2024
The teleservices industry finds itself in the unique position of being buoyed rather than crippled by the global pandemic. A...
Call Center Speech Analytics: Benefits for Remote Workforce
What are the benefits of call center speech analytics when managing a remote workforce? Here are our top tips and considerations...
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