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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Featured Content
Contact Centers and IT Must Partner for Transformation: Starting with the Agent Desktop
CIOs are feeling the heat to deploy digital technologies faster to stay ahead of the competition. As companies strive to create meaningful connections with their customers through more interactive and engaging experiences, the lack of qualified IT workers is limiting...
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Discover The Latest Contact Center Content for…
Customer Experience
Improve Patient Outcomes and Patient Satisfaction with SMS
Let's take a look at improving patient satisfaction with SMS. If you're dedicated to improving satisfaction for your healthcare organization then a SMS system may be ideal for connecting you with your patient. Table of contentsImprove Patient Satisfaction with...
Survey Says! Top 5 Contact Center Trends Shaping Consumer Engagement Strategies for 2023
LiveVox surveyed over 1500 contact center leaders to explore a variety of contact center trends and requirements. The survey also analyzed how contact centers are embracing cloud technology to advance their consumer engagement strategies and improve consumer...
Agent Experience
Research Study Commissioned by LiveVox Reveals Path to Improved Contact Center Agent and Customer Experience
A commissioned study conducted by Forrester Consulting on behalf of LiveVox in March 2021 evaluates how integrated contact center solutions help firms with their business operations, customer needs, agent performance, and business outcomes. In a press release...
LiveVox Sr. Business Consultant Gerald Sinclair Shares Steps to Create the Perfect Agent Scorecard
Quality management in the contact center has been around for decades. Unfortunately, some of the call quality scorecards being used today include the same criteria that were used at the outset of quality monitoring. In my nearly 20 years of experience, I’ve seen...
Digital Transformation
How Technology is Revolutionizing Procurement Processes
Procurement processes are an essential part of any business that involve the purchase of software or services from external sources. Traditionally, procurement processes involved a lot of manual tasks, including negotiating with suppliers, creating purchase orders,...
Challenges for the Financial Services Industry in 2023 / 2024 (Banking, Retail & Global Outlook )
The financial services industry has undergone a fundamental shift for many years now. As more people rely on digital to handle tasks and expect businesses to meet their new digital needs, financial services have been pivoting. Over the last few years, the focus on digital transformation has accelerated. Finding ways to exceed customer expectations and stay competitive presented as main challenges in the past year.
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AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
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