Workforce Optimization

The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

5 Tips for Live & Recorded Call Calibration

5 Tips for Live & Recorded Call Calibration

Let’s say you were building a house, but every carpenter on the job site was using a different sized tape measure. The results would probably be pretty messy because there was no quality program ensuring accuracy and consistency, right?  Table of contentsWhat is...

What’s a Call Center Dashboard? How to Use One (+ Examples)

What’s a Call Center Dashboard? How to Use One (+ Examples)

A call center dashboard is an incredibly useful tool that allows users to visualize a wide variety of data. Table of contentsWhy are call center dashboards important?Improve agent performanceCross-functional collaborationIdentify successful workflowsBusiness...

PBX Software Pitfalls

PBX Software Pitfalls

Most companies understand the necessity of a PBX phone system within their business walls. Both the onsite and virtual PBX system setups give companies access to multiple beneficial features such as the ability to use several phone lines at once, numerous voicemail inboxes, and low to no-cost long distance.

Benefits of Using Call Center Screen Recording Software

Benefits of Using Call Center Screen Recording Software

Call center screen recording software helps you turn your customer service conversations into a gold mine of insights that can flag important issues, drive new product developments and help you continuously improve your customer experience. 

Contact Center Trends & News

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.