The Latest Trends and Thought Leadership for Contact Centers

Dialers are responsible for the central function within the contact center. Advanced dialer software can help contact centers overcome the unique challenges they face.

One of the most successful ways to engage your customers is through the use of SMS marketing. With a 98% open rate, it’s no wonder why so many businesses opt to use SMS as a way to reach out to audiences. In the call center environment, getting your customers’...

It's no secret that call centers are under a lot of pressure to provide excellent customer service. Everyone wants to know how to improve SLA in a call center. They are on the front lines of customer service, after all, so it's important for businesses to ensure that...

Not all smartphone dialers are created equal. At the core of any contact center, dialers perform various functions.

Outbound contact center software can be a tedious process. From outdated data to upset customers, an outbound calling campaign can be difficult to successfully get through with little to no hiccups. Having the right outbound tech stack is a must for contact centers...

Omnichannel communication in a seamless integration is a critical component that impacts CX. Agents can leverage data from different sources.

The call center environment is fast-paced, constantly buzzing with a flurry of multiple conversations and ringing phones. That's why direct dialers are so essential. One call center can easily service more than a dozen clients within various industries. Each client...

A call center dialer is a type of software that agents use to make and receive calls. Several different types of dialer software exist because although call centers essentially perform the same tasks, the purpose of each one can vary. Here is a breakdown of the...