Check out all the insights and innovations happening in today’s modern contact center.
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The contact center industry faces a dramatic shift as tech leaders such as Google and Amazon accelerate innovation beyond multichannel connections and into new realms of digital engagement such as Chatbots / AI. As a result, customer expectations for more...
One of the core features within a contact center is its ACD, or Automatic Call Distribution software. An ACD helps sort and route incoming calls to the right person. When a customer calls a contact center, an IVR (Integrated Voice Response) system will ask them what...
Providing top-quality customer service is the one of the primary focuses of any customer service system. Before the rise of social media, companies spent their marketing dollars on trying to figure out how to improve their products or services. Table of...
Hosted PBX solutions have become the primary way businesses connect with the outside world. A hosted PBX is a cloud-based phone network that uses the Internet to transmit and receive phone calls. Its numerous benefits have made it the more attractive choice compared...
What is the cost of bad customer experience in the contact center?
A customer service platform allows call center agents to communicate with customers, store customer data, provide business intelligence, and give customers quality support.
jump into ways to keep quality a priority in your call center
Artificial intelligence is the new buzzword in contact center technology, but what does it mean for organizations to deploy an AI contact center? Find out here.
A cloud ticketing system provides an enhanced customer experience through transparency, real-time tracking, update notifications, SLAs, and support request forms.
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
