Does your sales team use a cloud-based progressive dialer software solution? If not, you’re missing out on an opportunity to grow your business.
New Release
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Outbound Contact Center: What Do Agents Need?
In order for outbound contact centers to run smoothly, it’s important that agents have everything they need to be successful. Here’s what you need to know.
LiveVox rings the Nasdaq closing bell
Today, LiveVox put the bow on its journey to becoming a public company as our CEO and co-founder Louis Summe rang the Nasdaq closing bell and gave a speech at the exchange. You can find his complete remarks below: “We are so proud to be a part of the NASDAQ family....
On-Demand Webinar: The Remote Tipping Point — Is Work from Home Here to Stay?
Remote work has become a core aspect of contact center operations but the latest research indicates that there are disparities between how contact center managers perceive work from home and how it has actually impacted operational performance. Watch this on-demand...
New Report: The Power of Self-Service and System Integration
Get the Free Report In August 2020, LiveVox surveyed contact center professionals at the C-suite, VP, Director, and Manager levels to understand what their strategic priorities are right now, where they’re headed in the future, and what role self-service and system...
3 Must-Have Tools for Your Multichannel Risk Mitigation Toolkit
Having a consolidated view of consent across channels is a must for heavily regulated industries. Here are the three consent management common elements to getting consent right in a multichannel environment.
A Sneak Peek into the Newly Released LiveVox Platform 5
We are excited to announce the General Availability of Platform 5 on April 3, 2017. This new release provides our customers with the latest contact center technologies, takes the LiveVox portal experience to the next level and helps your contact center take one more...
LiveVox Platform 4 Delivers Simplified, Enhanced UI
User Interface is a vital component for LiveVox operators. As our users use the system on a daily basis, we want them to like it and have a visually engaging, seamless, and consistent experience. Another important aspect that we keep in mind while designing the...
Platform 4 Reimagines Contact Center Efficiency
We hope that you read our previous post describing the new risk mitigation capabilities on the LiveVox Platform 4 and are excited to have these enhancements to bolster your risk mitigation efforts. In this second blog post, we will walk you through the features that...
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.