CCaaS stands for Contact Center as a Service and is a cloud-based service that integrates software for the contact center. This is in place of on-premise services and is a great option for modern-day contact centers looking to scale up operations.
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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Using a Support Ticket System: How to Take Control of the Customer Journey
Most people would be surprised to learn that the cost of retaining one customer is far less than that of acquiring a new one. One study estimates that number to be 6 to 7 times less expensive. Using a support ticket system is an excellent way to gain a...
How to Calculate Hold Time in a Call Center: Dashboards & Wallboard
Here’s how to calculate hold times in your call center and how LiveVox’s Wallboards help visualize your progress.
Can AI Reduce Repeat Calls in Your Call Center? Yes, Here’s How
AI-powered virtual agents are a software program that automates customer service and can reduce repeat calls in your call center.
Lead Management Software: Buy It or Build It?
If you buy lead management software, make sure that the company you’re working with has a good reputation and a history of keeping data safe
5 Best Practices for IVR Programming in Contact Centers
Do you want to improve your contact center’s customer experience? Here are five tips to help you optimize your interactive voice response (IVR) programming.
Outbound Call Center Companies: LiveVox Outbound Dialer Software Features & Benefits
Improve agent productivity and aid in customer acquisition with the right outbound dialing software.
Cloud-Based Contact Center Solutions Buyer’s Guide
A contact center relies on its software to be able to deliver effective customer service and old legacy technology, with on-premise hardware may be hindering the way customers communicate with your company and vice versa. If you have been considering upgrading, then a cloud-based contact center solution is undoubtedly the right choice due to its advanced functions and scalability.
What is a Power Dialer?
Dialing technology has changed over time, as automation has taken over and made phone calls more efficient for agents to initiate. Businesses rely on calling campaigns to help reach goals and increase profits through telemarketing. This means agents in the contact center need to proactively call people to advertise to them. That is why it is essential that businesses implement the right resources and software to help maximize efforts.
PCI Compliance: Top Challenge of 2022?
Contact Center Executives Indicate PCI as a Top Challenge Facing Tougher Security Requirements, Contact Centers are Finding Ways to Offload Costs In a Q4’2016 industry survey* of 2k+ contact center executives that manage inbound or blended operations, a growing...
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.