Check out all the insights and innovations happening in today’s modern contact center.
Companies with contact centers that deliver excellent customer service reap the benefits of repeat customers and happy employees, and many of them use speech analytics software. It has been found that customer-centric companies were 60% more profitable than other companies that do not focus on the customer. It is worth it for customer service departments to invest in their agents and resources to be able to provide that level of service.
We spoke with LiveVox Senior Product Manager Erwin De Vera about the elements of great ticketing software. Check out the interview below for expert advice on how to find and deploy a ticketing system that takes the guesswork out of providing timely and valuable...
Any established business, with several employees, will want to have a PBX phone system to facilitate phone calls. This applies even to small or medium businesses, especially as they continue to grow.
Providing excellent customer service should always be one of the top priorities of any contact center. Generally, customers are contacting a company to either make a complaint or resolve an issue. Being representatives of the brand, agents have the opportunity to showcase company values and demonstrate how important customers are by helping them with these issues.
Your call center software might come with all the bells and whistles under the sun, but if it doesn’t work when you need it to, those features aren’t worth the cost of the proverbial package they came in. Reliability is paramount to delivering consistently excellent...
Customer demands are changing faster than ever. But keeping up with them is not as daunting of a task as it may seem. Call center cloud solutions give you the flexibility to adapt. You can easily incorporate new technology and communication trends into its...
Operating a call center is essential to your business. Customers inevitably need to contact you to change settings on their accounts, make payments, or, unfortunately, make a complaint. You need to have a call center that is equipped to handle anything your customers...
Lasting relationships with your customers are built upon the control of the quality of goods and services you provide. An effective quality management system (QMS) ensures your standards of goods and services are upheld and delivered consistently. An effective QMS...
In the software world, the single most important factor in user adoption is ease of use. This is certainly true for customer-facing products, like smartphone apps and devices. Just look at the iPhone; one of the reasons it was such a game-changer is that it was so...
In an omnichannel world of customer engagement, context and information flow with the customer no matter how or where they start their journey and picks up where they left off if they choose to reengage. Ideally, omnichannel is a seamless flow of synchronous and...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
