Every day, contact center agents work behind the scenes to help businesses of all kinds put their best foot forward for customers. Their work is the foundation of any well-run organization, but their contributions often go unnoticed.
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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
What Services Do Contact Center VoIP Companies Provide?
Contact centers rely on VoIP companies to provide and manage their network of phones. VoIP has become the phone network of choice in the contact center world. The flexibility, satisfaction, and cost-effectiveness that VoIP brings easily places it ahead of hardware phone systems.
How To Use SMS For Financial Services Customer Support
Businesses know that sending financial-related messages to customers generally involves an exchange of sensitive information. When it comes to payments, both customers and companies appreciate safe and quick communication. If you're for information on how to use SMS...
How Are VoIP Solutions Used In Business?
Businesses use VoIP to enhance the customer experience through IVR, self-serve options, and auto-attendants. Low to no upfront costs and support make VoIP number one.
Call Center Best Practices for Workforce Engagement
Call center employee engagement best practices include recognition, quality software for efficient workflows, flexibility, teamwork, and valued agent feedback.
Cloud Ticketing System Overview
A cloud ticketing system provides an enhanced customer experience through transparency, real-time tracking, update notifications, SLAs, and support request forms.
Cloud-Based Progressive Dialer to Maximize Productivity & Boost Sales
Does your sales team use a cloud-based progressive dialer software solution? If not, you’re missing out on an opportunity to grow your business.
How to Calculate Hold Time in a Call Center: Dashboards & Wallboard
Here’s how to calculate hold times in your call center and how LiveVox’s Wallboards help visualize your progress.
How to Use SMS as an IVR Alternative
Any well-designed IVR system will be optimized to eliminate waiting on hold — by all accounts the most egregious offense to the customer experience — and either present self-service options or define a time when agents will be available to offer their services.
How to Keep Call Center Employees Happy? 5 Signs of Dissatisfaction
Learn how to spot 5 subtle signs of employee dissatisfaction in the workplace and what you need to do to make your agents feel valued, heard, and appreciated.
Contact Center Trends & News
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.