Comparing the advantages of long code vs. short code messages? We’ve got you covered with this explainer, which breaks down the pros and cons of each SMS medium.
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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
What is Contact Center as a Service (CCaaS)? Your 2 Minute Guide
CCaaS stands for Contact Center as a Service and is a cloud-based service that integrates software for the contact center. This is in place of on-premise services and is a great option for modern-day contact centers looking to scale up operations.
5 Customer Service Platform Features You May be Missing
A customer service platform allows call center agents to communicate with customers, store customer data, provide business intelligence, and give customers quality support.
Contact Center Compliance Tools Overview
Compliance tools within the contact center include features such as contact attempt control and consent management that prevent call centers from breaking federal regulations.
The 3 Call Center Dialers that Define the Industry
Call center dialers use predictive, progressive, and power functionality to increase agent productivity, maximize output, improve results, and abide by regulations.
Excellent Call Center Experience – 9 Ways to Deliver & Keep It
When a customer calls in to a call center, the quality of service they receive impacts their impression about a company. The first time a customer calls in to speak with an agent is even more critical. First impressions, as most could probably agree, play an important...
Must-Have Call Center Tools: Equipment & Software Solutions
With so many choices for call center tools, it’s overwhelming. This list of equipment and service options will help you get started.
4 Point Guide to Business Chat Software for Contact Centers
Chat software has become an integral part of any business, regardless of its industry. The ability to chat with customers or other employees has become a staple in the office environment. Table of contentsWhat is business chat software?Benefits of chat software in...
What is Call Audio Routing for Your Contact Center?
Call audio routing is one of the most important functions within the call center.
5 Myths About What Customers Want
Your customers are rational thinkers who know what they need, research to learn about their options, and make informed, practical decisions about what to buy… right? Well, not always.
Contact Center Trends & News
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.