Check out all the insights and innovations happening in today’s modern contact center.
Your customer experience needs an “experience membrane — and no, that’s not some mad scientist Halloween pun. It’s actually a way of thinking about the barrier to entry and friction created by your support processes. All of the systems, tools, and workflows you use...
A call center dialer is a type of software that agents use to make and receive calls. Several different types of dialer software exist because although call centers essentially perform the same tasks, the purpose of each one can vary. Here is a breakdown of the...
CX cloud technology is constantly evolving, and the customer service solutions call centers employ to enhance the customer experience have changed right along with it. Fifteen years ago, texting a customer service agent for support for your Internet service would’ve...
Call centers with customer support tools need the right solutions to get the job done.
What does a transformational inbound customer service strategy look like and how does it differ from an outbound strategy?
Customer service is a tough industry, and the contact center industry in particular is notorious for employee burnout. It’s been well documented in formal workplace studies that customer service representatives are subject to a high amount of stress, which can be...
With the advancement of cutting-edge call center technologies, customers expect top-notch support. Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. To meet these rising expectations, companies are investing in their customer support strategies by improving their own internal call centers or outsourcing their call center services.
Understanding your customer sentiment and client needs and behaviors is crucial for companies that wish to grow their businesses. Getting feedback from customers can help companies make better business decisions. At times it can be difficult to track customer...
Call center service providers offer services such as 24/7 support, multilingual agents, omnichannel capabilities, and lead generation.
A cloud CRM is a customer relationship management tool that’s used to provide a satisfactory customer experience.
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
