Check out all the insights and innovations happening in today’s modern contact center.
As an experienced customer care manager, you’ve encountered your fair share of customer care challenges, from frustrated customers to confusing customer journeys. Table of contentsUnbearable hold times? It’s time to embrace self-service and digital channelsTools to...
The rise of cloud computing has revolutionized the way businesses operate, and the public cloud has emerged as a game-changer for contact centers of all sizes and industries. With its inherent flexibility, scalability, and security features, the public cloud has...
Adopting AI technology offers compelling reasons for BPO companies to enhance their operations and decision-making processes. By leveraging AI-powered tools, BPOs can delve into vast amounts of data, extract valuable insights, and uncover trends that drive operational improvements.
One of the core features within a contact center is its ACD, or Automatic Call Distribution software. An ACD helps sort and route incoming calls to the right person. When a customer calls a contact center, an IVR (Integrated Voice Response) system will ask them what...
In today's digital landscape, businesses are constantly seeking innovative ways to enhance customer experiences and streamline their sales processes. One technology that has gained significant attention is chatbots. These intelligent virtual assistants are...
We've all been there – in the throes of a mundane and uninspiring customer service experience that leaves us yawning and scrolling through our phones, longing for something more. But what if we told you that customer service doesn't have to be boring,...
We’re ramping up for next week’s big event in Vegas – Customer Contact Week 2023! We’ll be there! Will you be attending this highly anticipated event? The conference is taking place from June 19th to 22nd at Caesars Forum, Las Vegas, where LiveVox will demonstrating...
Omnichannel communication solutions in the contact center has revolutionized the way companies engage with their customers. SMS, webchat, and email have now given customers and agents more flexibility when it comes to communication. However, if you want to leverage...
Organizations across various sectors are turning to industry clouds to address their unique challenges and requirements. Unlike traditional cloud platforms, industry clouds provide tailored solutions and templates designed specifically for sectors like finance,...
This week we’re participating as a Silver Sponsor at Forrester CX North America, the premier customer experience conference in North America. This exciting event will take place from June 13th to 15th, 2023, at the Gaylord Opryland Resort & Convention Center in...
Stay informed with our CX Leader Newsletter:
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
