LiveVox Showcasing Game-Changing AI Capabilities at CCW Las Vegas 2023

We’re ramping up for next week’s big event in Vegas – Customer Contact Week 2023!

We’ll be there! Will you be attending this highly anticipated event?

The conference is taking place from June 19th to 22nd at Caesars Forum, Las Vegas, where LiveVox will demonstrating our latest contact center innovations at booth #601. 

As a premium sponsor, we’re committed to simplifying contact center operations, enabling seamless customer journeys, and boosting agent efficiency and impact. 

In this blog post, we’re giving you a first look at our showcase and exploring the groundbreaking AI-infused features and collaboration-focused solutions that are set to redefine customer experiences in the contact center industry this year.

How LiveVox is enhancing customer experiences

LiveVox recognizes the importance of tying agent and consumer experiences to continuous KPI improvement, especially in today’s economic climate. Their data-driven solutions empower customers by reducing costs, elevating agent capabilities, and ultimately enhancing the customer journey. By leveraging LiveVox’s proven cloud contact center platform, businesses can unlock better business outcomes and deliver exceptional customer experiences.

Learn about LiveVox’s AI-Infused innovations

We’ll be showcasing our latest AI-infused capabilities that aim to reduce customer effort and create memorable interactions. One notable feature in particular is LiveVox Agent Assist, a transformative tool that revolutionizes agent guidance. Through real-time call transcripts, automated post-call note summarization, in-conversation intelligent assistance, and alerts, agents can now deliver a higher level of service while maximizing efficiency.

Another groundbreaking AI-powered innovation is the LiveVox Customer Happiness Index, which provides agents with real-time insights into customer sentiment during every interaction. By generating a holistic sentiment score across each customer’s full interaction history, LiveVox enables agents to gain a deeper understanding of customer relationships, leading to more personalized and impactful engagements.

We’ll also be highlighting our collaboration-focused solutions

We understand the importance of streamlined collaboration within contact centers. With our latest internal messaging and team coordination solution Connect, we combine the best elements from popular collaboration tools with real-time prioritization. This empowers staff across the contact center, especially in dispersed teams, to stay aligned, engaged, and focused on critical tasks. By facilitating efficient communication and teamwork, LiveVox Connect optimizes overall contact center performance. Check it out.

Will we see you at CCW Las Vegas 2023?

This year at Customer Contact Week Las Vegas, we’ll bring forth the game-changing customer experience and focused AI capabilities that are set to redefine the contact center landscape. By leveraging our AI-infused innovations like LiveVox Agent Assist and the LiveVox Happiness Index, businesses can elevate agent efficiency and deliver exceptional customer experiences. 

To learn more about LiveVox’s proven cloud contact center platform and meet our team at CCW Las Vegas, be sure to visit booth 601 or click here. 

Elevate your contact center performance and embark on a transformative journey towards outstanding customer experiences with LiveVox.