This week we’re participating as a Silver Sponsor at Forrester CX North America, the premier customer experience conference in North America. This exciting event will take place from June 13th to 15th, 2023, at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee.
As a Silver Sponsor, LiveVox will be located at booth #225, where we will unveil our latest AI-infused and collaboration-focused capabilities. These innovative solutions empower agents to deliver smoother customer interactions and equip contact center leaders with the tools to support agents working from anywhere.
Let’s explore some of the exciting new offerings that we’ll showcasing at the event:
1. LiveVox Agent Assist: This transformative solution enhances agent guidance by providing real-time call transcripts, automated post-call note summarization, in-conversation intelligent assistance, and alerts. With Agent Assist, agents can access valuable information and support, resulting in improved customer interactions.
2. The LiveVox Happiness Index: This powerful tool displays conversation sentiment to agents in real time during every customer interaction. The index generates a holistic sentiment score based on each customer’s complete interaction history, providing a deeper understanding of customer relationships.
3. LiveVox Connect: Connect combines the best features found in popular collaboration tools with real-time prioritization. Connect ensures that staff across the contact center can stay connected, aligned, engaged, and focused on their tasks, regardless of their physical location.
In addition to our product showcase, Nick Bandy, LiveVox CMO, will host a spotlight session titled “Your Agent Desktop Doesn’t Have To Be A Mess” on June 13th at 11:20 AM CDT. During this session, contact center leaders will learn how to empower agents with automated tools that meet customer expectations and maximize ROI.
LiveVox’s commitment to delivering sophisticated and user-friendly contact center tools has been recognized by Forrester. In the Forrester Wave™: Contact Center As A Service, Q1 2023 report, LiveVox was identified among the “eleven CCaaS providers that matter most.” Principal Analyst Max Ball praised LiveVox for its ability to provide a straightforward solution with quick value, making it an ideal choice for North American-based brands with small-to-midsize contact centers.
To learn more about LiveVox’s cutting-edge contact center solutions and to meet the team at Forrester CX North America, click here or visit booth #225 in Nashville.
Don’t miss out on the opportunity to enhance your customer experience and transform your contact center performance with LiveVox. Hope to see you there!