Check out all the insights and innovations happening in today’s modern contact center.
In a recent survey of 150+ credit union leaders, increasing member wait times was noted as the top member engagement challenge while SMS and website chat were selected as the most desirable new digital challenges. In this blog we’ll explore how to reduce member wait...
The latest LiveVox Contact Center Survey data shows that digital transformation continues to accelerate, making it a top priority for contact centers in 2019. To succeed in the digital age, more and more contact centers are rethinking their legacy approaches,...
Today a multichannel engagement strategy is becoming increasingly important to reach consumers more efficiently. With rising expectations from hyper-connected consumers, a multichannel engagement strategy helps contact centers reach consumers via their channel of...
Takeaways from Subway and LiveVox Session at CCW Winter 2019 on three ways to close the cross channel gap. Table of contentsUnified customer profilesUnified insightUnified configurationsLeveraging cross-channel campaign management tools At the 2019 Winter Customer...
So, you’re looking for customer service hacks for your contact center agents? Great, we can help with that. But first, storytime. Table of contentsWhen done with self-serviceWhen Using Asynchronous Channels (SMS, Webchat, WhatsApp)When done with IVRFinally… Human to...
With the influx of new technologies, contact centers are modernizing at a rapid pace. To stay ahead of the curve in delivering exceptional customer experience, companies are broadening their contact center capabilities by adding various third-party applications,...
Business process outsourcing (BPO) moves fast, so staying ahead of the curve is essential to deliver exceptional customer experiences and drive business performance.
For 15+ years, LiveVox has been a leading provider of enterprise cloud contact center solutions and noted for being at the forefront of inbound capabilities. Over the years, our platform solutions have constantly been evolving. With each platform release, we have been...
![Introducing the LiveVox [U] Series: A Practical Path to ROI-Driven Digital Engagement](https://livevox.com/wp-content/uploads/2018/10/blogimg.jpg)
The contact center industry faces a dramatic shift as tech leaders such as Google and Amazon accelerate innovation beyond multichannel connections and into new realms of digital engagement such as Chatbots / AI. As a result, customer expectations for more...
The demand for customer-centric channel preference continues to be top of mind across contact center industry leaders. The acceleration of new technologies and their use has evolved what it means to connect with your customer. Below is a timeline of the evolution of...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
