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The Latest Trends And Thought Leadership For Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
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2024 Must-Haves for Remote Customer Service Teams
Over the last two years, we’ve seen a rapid increase in remote work and expectations for work-from-home options. In 2024 it’s clear a hybrid setup is most favorable for workers across many industries. Contact centers have been no exception. Managers have had to rethink how to deliver the same, if not a higher, level of customer service and how to overcome the challenges of having a remote customer service team.
2024 Must-Haves for Remote Customer Service Teams
Over the last two years, we’ve seen a rapid increase in remote work and expectations for work-from-home options. In 2024 it’s clear a hybrid setup is most favorable for workers across many industries. Contact centers have been no exception. Managers have had to rethink how to deliver the same, if not a higher, level of customer service and how to overcome the challenges of having a remote customer service team.
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What Are The Best Social Media Channels For Customer Support?
Large companies with a global reach need a way to centralize customer communication. By using a messaging platform like WhatsApp...
What is the Difference Between IVR and Virtual Agents?
Your call center is a place of opportunity. Customers reach out to your contact center for many reasons. They may need...
Getting Started With WhatsApp Business: New at LiveVox!
re you interested in getting started with WhatsApp Business? Many contact centers are coming to rely on WhatsApp to provide their customers with an improved experience.
What is Social Customer Service? The Next Era of Support in the Call Center
What is social customer service? It’s exactly what it sounds like! Providing support, informational resources, and engagement to...
Your Guide to Building a Customer Service Call Flow Process
As customer service professionals we all know that first impressions are vitally important. But what we may not all realize is...
Managing WhatsApp Message Templates (New at LiveVox)
Whatsapp message templates are an integral component of any WhatsApp-based customer communication workflow
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