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The Top Challenges for Collections & BPOs in 2024
Debt collection agencies and business process outsourcing (BPO) service providers have always been subject to a particularly rigorous set of compliance requirements. The unprecedented circumstances of 2023, however, have ushered in a new layer of technical and regulatory concerns. Now, in addition...
The Top Challenges for Collections & BPOs in 2024
Debt collection agencies and business process outsourcing (BPO) service providers have always been subject to a particularly rigorous set of compliance requirements. The unprecedented circumstances of 2023, however, have ushered in a new layer of technical and regulatory concerns. Now, in addition...
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A Guide to IT Ticketing Systems for Call Centers
Growing companies are investing heavily in IT initiatives. About 75% of companies plan to invest in automation technologies such as artificial intelligence and process automation. And for good reason, as 52% of customers revealed that they have made an additional purchase from a company after a positive customer service experience.
Automated Text Message & SMS System: Best Practices + Compliance
Following text message marketing best practices will help you send the kind of messages your subscribers are not only more likely to respond to, but that they actually want to receive. Not just that–it’s also necessary to make sure your text message marketing campaigns aren’t breaking any laws.
CRM vs System of Record… What’s the Difference?
CRM vs. system of record: what’s the difference and why does it matter for your business?
5 Inbound Lead Generation Methods for Your Call / Contact Center
Inbound lead generation is one of the most important aspects of a successful marketing strategy. If you’re managing a call center and not generating enough inbound leads, your contact or call center is missing out on a lot of potential revenue.
How to Use Email to Text: A Complete Guide
If you need to distribute urgent business communications or marketing campaigns while you’re on the go, logging into a marketing platform or messaging app isn’t always practical. However, we’re willing to bet you probably have access to email no matter where you are. Email to text allows you to turn emails into rapid-fire, easily digestible SMS messages that can be read quickly by your customers, clients or subscribers.
What’s the Role of Lead Generation in an Outbound Call Center?
In order to be successful, your call center needs high-quality leads that are interested in what you have to offer. Which is why lead generation is one of the most important aspects of an outbound call center.
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