Web chat and chatbots don’t need to chat with a sophisticated level of comprehension and integrating them doesn’t have to cost an arm and a leg. LiveVox’s omnichannel solution makes web chat easy for credit unions.
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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
3 Must-Have Tools for Your Multichannel Risk Mitigation Toolkit
Having a consolidated view of consent across channels is a must for heavily regulated industries. Here are the three consent management common elements to getting consent right in a multichannel environment.
Step out of Your Silo and into True Omnichannel with the LiveVox [U] Series
Stop stitching together solutions that drive up cost and limit transparency. The LiveVox [U]Series brings together all of the pieces you need to make omnichannel easy, manageable, and transparent.
Evolve to Multichannel Quality Management with LiveVox Assessor
In today’s digital environment, contact centers must manage the efficiency, performance, and compliance of not just what is happening on a phone call, but also what is happening on Email, SMS, and chat interactions to name a few. With each new channel, a new data set...
5 Keys to Achieving True Omnichannel
According to a recent report by Aberdeen Group, companies with extremely strong omnichannel customer engagement retain on average 89% of their customers, compared to 33% for companies with weak omnichannel customer engagement. Table of contents5 Key Tools to Enable...
3 Ways to Expand Channels and Not Risk
Consumer demand for multichannel engagement continues to accelerate and its impact on the bottom line is more substantial than ever. In fact, a recent report from Aberdeen Research* noted that companies with extremely strong omnichannel customer engagement see a 9.5%...
LiveVox CEO Discusses Leveraging Multichannel Consent to Drive Digital Engagement at insideARM’S 2018 First Party Summit
LiveVox CEO, Louis Summe, will discuss how Cloud is empowering contact center agents to manage multichannel consent and accelerate digital strategies Other new innovations highlighted by LiveVox at the event include integrated Chatbots and Pro-active Blacklist...
Keeping You in the Know: Top 5 Trends Shaping Contact Center Strategies in 2018
Digitally empowered customers increasingly demand an elevated customer experience. As a result, contact centers face mounting pressures to evolve at a rapid pace to meet these ever-rising customer expectations. Staying on top of the shifting contact center trends...
Driving Effective Consumer Consent Management in a Multichannel Environment: Part 3
Consumer Consent Management is not a new concept, as some of you may be reading this on your mobile phones know, and the pressure continues to mount on contact centers to evolve. For those in highly regulated environments, the adoption of non-voice channels has been...
Leveraging Cloud Flexibility to Empower Innovation and Integration
The idea of connecting together various applications from a variety of vendors to provide additional features and functionality is nothing new. Systems integrations have long been implemented to provide business owners with enhancements to support their current...
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.