Check out all the insights and innovations happening in today’s modern contact center.
One of the most successful ways to engage your customers is through the use of SMS marketing. With a 98% open rate, it’s no wonder why so many businesses opt to use SMS as a way to reach out to audiences. In the call center environment, getting your customers’...
Many companies rely on Salesforce to help their sales representatives manage customer accounts. Did you know it can integrate with our auto dialer software?
Are you looking for ways to improve your call center agents' performance? If so, you're in the right place. We share five areas of improvement that can help your contact center agents provide better customer service. We'll also take a look at some helpful tips for...
Learn the 4 critical components IT leaders must address to accelerate their organization’s digital business initiatives.
A motivated call center team can make all the difference for a company, so it’s important to find ways to motivate your team and keep them engaged in their work. In this article, we share five tips to help you motivate your call center team and keep them happy.
It's no secret that call centers are under a lot of pressure to provide excellent customer service. Everyone wants to know how to improve SLA in a call center. They are on the front lines of customer service, after all, so it's important for businesses to ensure that...
Many companies are continuously finding ways to provide convenient experiences for their customers and an online phone dialer can help. One way they do this is by optimizing their websites for mobile users. Most company mobile websites provide customers with a link to...
Not all smartphone dialers are created equal. At the core of any contact center, dialers perform various functions.
Outbound contact center software can be a tedious process. From outdated data to upset customers, an outbound calling campaign can be difficult to successfully get through with little to no hiccups. Having the right outbound tech stack is a must for contact centers...
Honoring Our Heroes: LiveVox Celebrates Veterans Today & Everyday At LiveVox, we have immense pride for the veterans in our community and take time to appreciate the sacrifices they made to protect our country. In honor of Veteran’s Day, we pause to remember all...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
