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Honoring Our Heroes: LiveVox Celebrates Veterans Today & Everyday

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November 11, 2019
By: LiveVox
Topics: Veteran Day

Honoring Our Heroes: LiveVox Celebrates Veterans Today & Everyday

At LiveVox, we have immense pride for the veterans in our community and take time to appreciate the sacrifices they made to protect our country. In honor of Veteran’s Day, we pause to remember all veterans and thank them for their service.

LiveVox is a distinguished Patriotic Employer and was granted the Extraordinary Employer Support Award by ESGR

To commemorate Veterans Day at LiveVox this year, we asked our veterans what service has taught them and how they bring their unique experiences to bear in their roles here at LiveVox. 

Read what they had to say and learn how our veterans continue to show us the importance of service and solid leadership. 

Making a Difference 

Service is a common thread in the LiveVox culture. Our guiding principle is the LiveVox Way, the first two pillars of which are: 

Developing Great People

To us, this means that every employee has the ability to learn, develop, and move forward with their career. Exemplifying the ‘promote from within’ culture, over a quarter of our employees are promoted every year and half of our managers are created within our existing teams.

Marrying Innovation And Discipline

LiveVox believes in innovation that solves the problems of today – and tomorrow. To achieve this, LiveVox invests heavily in understanding the insights of market trends, client feedback, and industry expertise to help guide the direction of our new products.

Erik Fowler, Executive Vice President of Worldwide Sales and Business Operations here at LiveVox was a Lieutenant in the Navy. He last served as the Combat Information Center Officer on the USS Lake Erie (CG70). 

The leadership lesson he brings from his service experience has made an imprint on everything he has done in his tenure here. Lesson #1, he says, “Take care of your people. I truly believe investing in your people is the only way to accomplish the mission or meet your business goals.” 

Fowler’s time in the Navy taught him to invest in relationships for the long term. “The relationships formed in the military are lifelong. Treating your business relationships with the same care and priority will serve you well throughout your career.” 

Jim Lynch, Senior Director of Product Marketing and former US Army enlisted member brings a can-do, exacting attitude to his stewardship of the marketing division. “I learned that the answer is never No,” he says of his time in the military. 

“There’s always a way to accomplish your mission. That was true in the Army, and that is true at LiveVox. Sometimes it means you have to act decisively with limited information and operate in limbo in order to execute. In business, we make decisions every single day, and sometimes those decisions could lead to a more challenging road. But, sometimes that challenging road is the best one to take as the reward once you get there is much greater.”  

Again, the answer is never no, it is simply figuring out the path to get you to the desired result. There’s always a way.”

Both give 100% of themselves to their teams and our greater LiveVox community, and we are grateful they gave of themselves so generously as service members. 

How Can You Celebrate?

Being American has offered us collectively the freedom to be ourselves, whoever it is we want to be. Our veterans encourage our LiveVox community to do things bigger and beyond themselves every day. Whether that’s through cultivating talent with challenging assignments or fostering leadership capability, our veterans are an integral part of the fabric of our continued success. Consider honoring the heroes in your life today and every day with these simple acknowledgments: 

1) Support

Contact your closest Fisher House, the non-profit “home away from home” that provides free lodging to families of military members during hospitalization at major military medical facilities. Find out if your local chapter could use any donations. 

Don’t have anything to donate or maybe can’t find an organization near you? A simple “thank you for your service” can go a long way, too

2) Learn

Did you know that Veteran’s Day also marks the end of the First World War? November 11 was known as Armistice Day in the US (and still is in France) up until the end of the Second World War, at which point it was renamed to honor those who served in both wars. 

Another great way to learn or teach your children about why we celebrate Veteran’s Day is to visit the closest national cemetery and ask to place flags at the headstones or pick a specific soldier or monument to honor. Show your kids pictures of the National Mall and teach them what each monument represents or consider participating in a local Veteran’s Day parade. 

3) Donate

The opportunities to donate to organizations that support veterans are limitless and the need is constant. One simple yet rewarding example is to send a care package with your kids to a soldier overseas. Talk to your children about why we honor all of our troops. Another great organization to get involved with is Victory Service Dogs, a non-profit that provides service animals for mental and physical support to veterans. Victory Service Dogs has helped with about 250 veterans since opening in 2015, only charging a $50 application fee to place pups with vets despite the high cost of training. 

And, most importantly, remember the importance of their service all year long. 

We believe strongly in the value of diverse perspectives and work hard to foster a culture that’s open and inclusive. If you have served in the armed forces and are interested in your career opportunity, please let us know. We’re always looking for smart, talented people with diverse backgrounds, interests, and experiences to join our team. Visit our careers page for more information on open positions. 

About LiveVox

LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 14+ billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation. Supported by over 450 employees and rapidly growing, we are headquartered in San Francisco with offices in Atlanta, Denver, Bangalore, and Colombia. To learn more, schedule a demo today. 

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